User Experience (UX) Researcher

GEM Technologies, Inc. (GEM) is seeking a User Experience (UX) Researcher to join our team at the Los Alamos National Laboratory in Los Alamos, NM, which provides integral mission support to the NNSA. To learn more about LANL, please go to: https://nnsa.energy.gov/aboutus/ourlocations/los-alamos-national-laboratory.

This position is full-time and will serve the Los Alamos National Laboratory in Los Alamos, NM. 

• Bachelor’s Degree in technology, behavioral science, design, or related field and 4 years of relevant experience.
• Thorough understanding of user-centered design and UX research methods and principles (user interviews, surveys, card sorting, usability testing, prototyping, etc.).
• Experience designing, managing, and leading user research to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions before marketing to our audience.
• Understanding of web technologies (HTML5, CSS), tech stacks, and an ability to advise on UI designs.
• Experience working on a product team and/or directly with web developers, designers, content creators, business stakeholders, and product managers.
• Experience implementing multiple UX research methods, usability testing, user interviews, surveys, card sorting, and prototype testing.
• Ability to create interactive prototypes using relevant design software.
• Ability to work with, support, and advance LANL’s existing design systems, style guides, and web component libraries.
• Outstanding written and oral communication skills and the capacity to understand and interpret technical and scientific concepts.
• Personal project management experience in guiding strategic, multi-faceted, and iterative projects with a collaborative mindset.
• Intermediate proficiency with mixed method design including quantitative and qualitative research methodologies.
• Intermediate proficiency in conducting evaluative and generative research through quantitative data mining, qualitative interviews, prototype testing, and surveys.
• Intermediate proficiency in analyzing quantitative, qualitative, behavioral, and attitudinal data.
• To be considered, you must be able to obtain and maintain a government issued clearance, if needed.
• Due to the nature of the work, a U.S. Citizenship is required.

• Plans, develops, and produces a variety of two-dimensional (2D) and three-dimensional (3D) graphic design products for scientific and administrative publications, exhibits, and multimedia displays.
• Specific duties include conducting communication needs assessments, interacting with customers to analyze and develop content, and advising customers on Lab publication policies and procedures.
• Help drive the future of User Experience (UX) and User Interface (UI) design at one of the world’s most prestigious and innovative multidisciplinary research institutions.
• Join the Multimedia Production (CEA-MP) group at Los Alamos National Laboratory (LANL) to inform, engage, and inspire LANL’s internal and external audiences through the creation of intuitive and innovative web experiences.
• Participate in defining research questions and selecting appropriate methods for data collection.
• Design and conduct research studies, analyze data, transform findings into easily understandable insights, and present your results.
• Manage multiple studies simultaneously and presenting research findings to diverse audiences.