Business Engagement Manager (BEM) - Kentucky/Western West Virginia Ecosystem

Business Engagement Manager (BEM)

Customer Engagement Model

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

In order to achieve our vision of delivering ever better health outcomes for patients while lowering overall healthcare costs, we are reinventing our customer engagement model. We started on this journey by listening to our customers, and learning from leaders in customer service in other industries. We learned customers are inundated with information on new treatment options. They’re overwhelmed by industry professionals vying for their time. We learned they are also focused on better outcomes at lower costs. And, we learned we are uniquely positioned to partner with many stakeholders across the healthcare system to achieve this goal.

In our new customer engagement model, we are bringing the full value of our portfolio to where healthcare is delivered - locally. No longer will a national strategy supercede local needs.

Each ecosystem has been designed around how patients receive care across the country. The ecosystem team will work together to better understand the needs of the ecosystem and put plans in place to address the needs, as well as identify partnership opportunities to advance our shared goals. And, every leader in our new customer engagement model will add direct customer accountabilities to their leadership responsibilities. We believe this is key in maintaining our customer focus and ensuring our model adapts and flexes over time.

As a member of the ecosystem team, you will be able to fully leverage your skills and capabilities alongside the full Genentech portfolio and our rich and robust pipeline. And, the simplicity of our model allows you to do more for your customers and patients, focusing on what is needed locally while also leveraging best practices from other ecosystems.

Join us as we strive to deliver ever better health outcomes for patients, lower overall healthcare costs and reinvent customer engagement in our industry.

Position Overview

The Business Engagement Manager (BEM) represents the entire Genentech product portfolio and is integral to successfully delivering this vision. The BEM connects to the financial decision-makers within the healthcare ecosystem and will be a critical liaison between these customers and Genentech. Leveraging their account and contract management capabilities the BEM will be required to lead and influence customers including large provider institutions, as well as broad, diverse internal audiences including senior Genentech leadership and squads.

Working in the context of an integrated ecosystem business plan, the BEM will play an important account management role working both independently and closely with the Director, Healthcare Market (HD) to develop, administer, and pull-through provider contracts as well as other partnership opportunities targeted at financial decision-makers and their institutions. The BEM will be an expert in contract management and will work closely with Genentech’s internal strategy and operations teams to ensure appropriate terms and with legal and compliance to ensure eligibility.

Additionally, BEMs will have a strong understanding of the healthcare environment and will play a pivotal role in not only effective customer and contract management but also in navigating both the external complexity of the ecosystem and the internal dynamics of product and customer priorities. The BEM will represent relevant current and potentially future contracted products within the designated Ecosystem.

Key Accountabilities

Deeply understand the contracting landscape and process as well as other specific needs of the provider healthcare systems and their FDMs in order to identify innovative win-win opportunities in support of improved patient outcomes, lower costs and improved quality of care Accountable for provider contract administration within the ecosystem – including, informing FDMs about contract eligibility and handling contract paperwork to onboard providers Accountable for provider contract pull-through and communication within the ecosystem – including, informing providers about tier status / directional performance and implications (discounts/rebates) and educating stakeholders about payer formulary status Play a critical account management role in their ability to independently engage, influence and partner with senior, C level financial decision-makers, and other FDMs within ecosystem practices and health systems, which will not only advance our collective business interests but also help ensure a positive customer experience and customer perspective of Genentech as a partner and innovator Partner closely with the multiple roles within the Genentech Healthcare Ecosystems, including the Healthcare Executive Director (HED) and Healthcare Directors (HD) and relevant TAMs, to ensure appropriate implementation of customer and ecosystem contracting goals Influence broad, diverse internal audiences including senior GNE leadership, Pricing Contracting and Distribution (PCD) / Contract Operations and squads regarding emerging ecosystems trends and customer insights in order to inform current and future contracting and FDM engagement strategy Keep abreast of customer and healthcare industry trends. Sees patterns or connections between situations; can envision and articulate possibilities and likelihoods. Initiates development actions to constantly adapt and grow capabilities to increase impact Represent the Genentech products to the highest ethical and professional standards and in accordance with guidelines and PRC approved materials Lead, act and live our Operating Principles in all aspects of work

Qualifications

• Business, analytics or finance degree, Bachelor’s degree level at minimum
• MBA or other related graduate-level degree is preferred
• 6 or more years cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry (e.g., payers, health systems), is required
• Previous account management experience working in a contract development and administration role, ideally representing multiple products in the life sciences and working in a complex healthcare system/provider environment, is strongly preferred
• Proven track record of analytical ability, operational excellence, and detail orientation
• Ability to project manage and successfully administer multiple complex contracts involving several stakeholders (both internal and external) and a broad cross-functional team
• Strong collaboration, stakeholder management and communication skills – including verbal, written, and negotiation
• Proven inspiring and influencing skills applicable to both customer and internal audiences, including senior leadership
• Ability to work in an ambiguous environment undergoing a transformation, while maintaining a focus on operational excellence and detail orientation
• Understanding of external laws, codes and company policies that apply to the healthcare industry.

Operating Principles

I put the patient first, always.

I am obsessed with meeting customer needs.

I act on behalf of the whole company, not just my team.

I am inclusive. 

I build a culture of trust.

I have a growth mindset.

I act with urgency.

I am accountable.

I radically simplify and prioritize for impact.

I follow the science.

I build our reputation.

Complies with all laws, regulations, policies and procedures that govern the conduct of Genentech activities.

It is highly preferred the candidate live within the ecosystem. Candidates must live in or be willing to move within geography to be considered.

This is a field-based position and overnight travel may be required. This position requires significant driving of either a company provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.