Network Operations Regional Lead - TS/SCI

Responsibilities for this Position

Location: USA DC Washington - 200 MacDill Blvd (DCC174)

Full Part/Time: Full time

Job Req: RQ142065

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI Polygraph

Public Trust/Other Required:

None

Job Family:

Network Administration

:

GDIT is currently seeking a talented Network Operations Regional Lead with an active TS/SCI clearance to initiate and maintain organizational knowledge sharing/storage, process improvement initiatives and Operational Management, and working with other organizations as it pertains to the development of and management of operations and project support of voice, video, and/or data communications networks across the Enterprise.

Job Responsibilities

• Lead the development of processes, projects and the operational maintenance support of voice, video, and/or data communications networks across the Enterprise.

• Analyzes user needs to determine functional requirements for a wide variety of projects.

• Performs functional allocations to identify tasks and their inter-relationships.

• Researches, identifies, and recommends resources required for task execution and completion.

• Performs functional modeling based on requirements analysis.

• Serves as technical advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further investigation.

• Consults with clients to determine optimum design for assigned projects.

• Develops new systems or updates existing systems to meet client needs.

• Identifies emerging relevant technologies that may result in improvements to current processes and systems.

• Writes and updates project documentation including system procedures, presentations, and training materials.

• May provide guidance and work leadership to less-experienced analysts.

• Maintains current knowledge of relevant technologies and subject areas.

• Must be capable of integrating multiple teams within the Task Order to support the ECS2 Operations Mission.

• Must display a vision consistent with supporting ECS2 Network Operations' Performance Based Services (PBS) Goals and Objectives.

• Must be capable of developing plans and procedures consistent with PBS success.

• Will be responsible for required queue management functions and processes.

• Participates in special projects as required.

• Team administrative duties to include timecards, tracking training and performance evaluations.

Requirements

• Bachelor's degree and 8 years of relevant experience, or AA/AS degree and 10 years of relevant experience, or High School Diploma and 12 years of relevant experience

• Active TS/SCI clearance and ability to obtain and maintain a CI polygraph.

• Security CE or other IA Level II or higher certification required

Skills:

• Solid customer support skills in a highly visible environment

• Ability to work independently within a Team Concept (Network Operations)

• Able to multitask in a stressful environment

• Technical skills commensurate with CCNA and/or Network level technical knowledge.

• Video Teleconferencing (VTC) experience.

• Understanding of Information Technology Infrastructure Library (ITIL) principles at a foundation level.

• Prior experience tracking and troubleshooting network outages.

• Duties may require weekends and evening work on occasion

• Technical writing to include creating instructions, user guides, SOPs, matrix flow charts, etc.

• Research and recommend techniques to increase performance in line with performance based requirements

• Investigate, resolve and convey system issues to both technical and non-technical people

• Developing training programs and ability to manage a team training program

• Ability to document and evaluate training performance

• Proven ability to incorporate organizational knowledge across multiple teams and skill sets.

• A thorough understanding of the ITIL Change Management process.

• Comprehensive knowledge of the principles, methods, techniques, work processes, and applicable regulations in assigned subject-matter area(s).

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.