Associate Commissioner for Events and Visitor Services

General Services, Office of
Albany, NY Full Time
POSTED ON 4/30/2022 CLOSED ON 10/23/2023

Job Posting for Associate Commissioner for Events and Visitor Services at General Services, Office of

A bachelor’s degree and at least eight years of progressively responsible experience in publicity, public relations, event management and development, visitor experience creation, complex video production, marketing, or promotional work in a public or private organization responsible for event or tourism development and/or with a cultural institution . A Master’s degree or a Juris Doctor may substitute for an additional year of experience.

Duties Description
Under the direction of the Executive Deputy Commissioner , the Associate Commissioner for Events and Visitor Services is responsible for coordination, management, administrative and fiscal oversight of all OGS curatorial and visitors services programs. This includes:

  • The Empire State Plaza Convention Center A complex that encompasses more than 65,000 sq. ft. of usable space. Program development, marketing, and facility operations are required. When fully operational, 350 events including conventions, meetings, trade shows, graduations, exhibitions, community galas, and more, serving 130,000 people are held there each year.
  • Statewide Special Events Development, management, and marketing for more than 400 events annually. Programming includes concerts, festivals, races, art exhibits, and marketplaces at statewide locations that include the Empire State Plaza in Albany, Adam Clayton Powell Jr. State Office Building in Harlem, Utica State Office Building, and Dulles State Office Building in Watertown.
  • Curatorial Responsibility for the care, conservation, and record-keeping related to the Empire State Plaza Art Collection, the Harlem Art Collection, Vietnam Memorial Gallery, and artworks at other locations statewide. In addition, there are several community-based art exhibits curated each year.
  • Tours Oversight and marketing of the educational/interpretive tours of the New York State Capitol, Executive Mansion, and art collections that can encompass more than 100,000 visitors each year.

  • Retail Store Management and marketing of the Empire State Plaza Gift shop and its associated online store.

Duties include, but are not limited to:

  • Lead executive management and creative development of new and existing events that provide a high-quality experience and build the audience for our programming.
  • Budgeting, financial oversight, and cost analysis associated with all programs.
  • Build and maintain ethical, professional relationships with clients, community partners, and sponsors.
  • Marketing oversight for all programs, seeking to continuously integrate modern methodology and current technology.
  • Provide policy leadership and direction.
  • Liaison between executive leadership and program staff.
  • Presentation, administration, and education activities directly related to the fine and decorative art collections owned or maintained by the State of New York, including the Empire State Plaza Art Collection and the New York State Harlem Art Collection, New York State Vietnam Memorial Gallery and items borrowed from leading cultural institutions.
  • Oversee the Tour Guide Program, the Empire State Plaza Ambassador Volunteer Program, the Empire State Plaza Visitor Center and Gift Shop,
  • Establish interpretive programming for the Empire State Plaza, New York State Capitol, and New York State Executive Mansion.
  • Develop innovative programming and oversee logistics for numerous yearly initiatives at the Empire State Plaza, Adam Clayton Powell Jr. State Office Building, Utica State Office Building, and others. Current events include the Empire State Plaza Summer Concert Series, Harlem Summer Stage, Harlemween, the annual NYS Martin Luther King, Jr. celebration, NYS July 4 Celebration, Plaza Ice Rink, NYS Tree Lighting Ceremonies in Albany and Harlem, and Annual Holiday Toy/Coat/School Supplies Drive among others.
  • Manage facility use permitting process for all OGS-owned and managed facilities statewide. This includes requests for events such as theatrical productions and celebrations as well as permits to demonstrate that allow people to exercise their First Amendment rights.
  • Facilitate requests and manage on-site needs from full-scale production companies such as HBO, Showtime, and motion picture companies as well as local commercial companies to produce large-scale programming and advertising productions.
  • Work collaboratively with the Division of Real Estate on capital projects that benefit and/or impact unit operations.
  • Establish and maintain a strong collaborative work environment that values inclusivity, an appreciation for aesthetics and design

Additional Comments

Night and weekend hours may be required depending on scheduled events. Travel around NYS may also be required.

The New York State Office of General Services (OGS) provides essential services to our state and local partners, as well as the public. From operating buildings to construction management, establishing procurement contracts, and conducting tours of the Capitol, OGS is truly a diverse organization.

While our services may be “general,” many state agencies depend on OGS to fulfill their own mission and goals. As such, OGS must always seek to innovate and streamline its business processes, find new ways to serve our customers, and build public trust. OGS is committed to NYS’ larger mission to achieve savings for the state while improving organizational efficiency and is poised to take on the challenge of creating a modernized government that does more with less. OGS accomplishes this by retooling our focus on critical programs and services; redesigning the way we do business, and retraining our workforce to support a realigned agency.

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$176,975 to $294,425
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