We are seeking
an experienced Integration Architect to join our team and lead the integration
efforts within and outside of Oracle Cloud HCM. The ideal candidate will
possess deep technical expertise in Oracle Cloud HCM integrations and will
demonstrate the ability to define effective solutions across various functional
areas. Moreover, they should exhibit strong leadership and people management
skills to oversee a small team of developers in delivering high-quality solutions
within specified timelines.
· Lead
the identification, planning, and oversight of stabilizing ERP support teams,
particularly focusing on Oracle and Salesforce platforms.
· Establish and implement policies,
processes, and tools for support services, covering work intake, delivery,
communications, and quality controls.
· Implement ITIL-based processes and
governance, ensuring adherence to SLAs and related performance metrics.
· Provide day-to-day leadership and
management of a Managed Services Provider, including the establishment of
processes, governance, and performance measurements.
· Collaborate closely with Delivery &
Support managers to optimize the leverage of AMS capacity and capabilities.
· Develop reporting metrics to track
managed services deliverables and drive continuous improvement.
· Lead the assessment of needs for a
managed service partner, evaluate solution options, and oversee implementation.
· Manage the transition of support work to
a managed services partner (if selected), establishing governance, processes,
and policies.
· Proven
experience in establishing and leading support teams with onshore, nearshore,
and offshore models.
· Extensive
experience in supporting ERP Cloud Applications (Salesforce, Oracle, SAP,
Workday, etc.) in complex multinational environments.
· Hands-on
experience in creating and governing models through tools, processes, policies,
and reporting.
· Strong
analytical and problem-solving skills.
· Excellent
communication and interpersonal abilities.
· Ability
to work collaboratively in a cross-functional team environment.
· Proven
track record of successfully delivering projects on time and within budget.
· Bachelor’s or higher degree in Business
Administration, Human Resources, Finance, or related field.
· ITIL or other equivalent methodology certifications
and/or relevant experience highly desirable.
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