Fraud & Disputes Unit Manager

Company DescriptionJoin the nation’s leader in second-look financing as a Fraud and Disputes Unit Manager, leading one of our credit card fraud and disputes team!About GenesisGenesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers.  The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.Job DescriptionKey ResponsibilitiesAs our Fraud and Disputes Unit Manager, you will monitor your team’s daily work volumes and perform quality reviews to ensure department service levels and standards are met. You will assist in the implementation of newpolicies and procedures. We’ll rely on you to maintain high levels of production, while ensuring consumers get the highest level of professional service. You’ll motivate and encourage agent performance through positiveenthusiasm, coaching, and mentorship. As A Fraud and Disputes Unit Manager You WillDevelop, coach, mentor, and supervise a team of 10 Fraud & Dispute agentsInterview and hire Fraud & Dispute agents to ensure your team is fully staffedMonitor team members’ attendance and performance to ensure good results are achieved, as compared to performance standardsEstablish and implement departmental policies, goals, objectives, and proceduresPerform weekly telephone monitoring to ensure your team meets procedural and regulatory compliance standardsPrepare and conduct monthly performance evaluations for your teamCoordinate with law enforcement as needed regarding fraud claimsQualificationsRequirementsExtensive knowledge of financial services Fraud and Dispute practicesStrong knowledge of state and federal laws, particularly FDCPA and Reg ZHigh school diploma or GEDExcellent written and verbal communication skillsFlexibility to adapt well to changeExcellent decision-making and problem solving skillsAbility to maintain a high level of professionalism and confidentiality at all times and in all situationsAbility to communicate effectively with all levels of management and staffAbility to work independently with little direct supervisionProficient in MS Word, Excel, and OutlookExcellent motivation and team leadership skillsAbility to work various shiftsAdditional InformationReady to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position. If this position isn’t a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.