Service Advisor

US Auto Trust is California’s fastest growing Automotive Groups.

We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Hyundai, Genesis, and Cadillac. We are looking for the best and the brightest top-notch professionals to join our rapidly expanding team at our Genesis Pasadena.

Genesis Pasadena is looking to add several Automotive Service Advisors to our rapidly growing team and give you the opportunity to work on one of the best made luxury brands in our industry. We offer a competitive compensation plan with unlimited income potential, a comprehensive benefits program, and opportunities for career growth.

If you take pride in your work and enjoy delivering an exceptional customer experience, come see how our New Ownership is looking to add to our team who has that common goal in mind. If you are ready to join our team, apply today!

What We Offer

• Medical,
• Dental
• Vision
• Life/AD&D/LTD
• 401K Plan with employer contributions
• Vacation/Sick Time.

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Schedules and estimates of vehicle service and repairs.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares and helps customers understand repair orders showing time, cost, and labor estimates for service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.

Education/Experience

• Previous automotive experience (2 years minimum) Preferred
• Genuine interest in providing an exceptional customer experience
• Reliability, enthusiasm, friendliness and a positive "team-player" attitude
• A leader in service with verifiable CSI scores
• Excellent communication and interpersonal skills
• Strong work-ethic
• Ability to work in a fast-paced environment
• Valid driver’s license and good driving record

We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).

Job Type: Full-time

Pay: $80,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift

Ability to Relocate:

• Pasadena, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $125,000