What are the responsibilities and job description for the Vendor Ops Specialist position at Genesis10?
Our client, the world's leading search engine and technology company, is seeking a Vendor Ops Specialist. This is a 6 month contract hybrid remote position located in San Francisco, CA.
Summary:
Responsibilities:
Requirements:
Desired :
Pay rate range: $50.59 - $56.99 hourly.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Summary:
- Partner with project manager and vendor manager team to integrate policies, processes, communications, and metrics to support ongoing BPO (Business Process Outsourcing) network optimization.
Responsibilities:
- Provide project management expertise to ensure teams are on track for completion and project meets specified KPI's.
- Support new vendor onboarding and transition.
- Provide project communications support - slide decks, weekly updates to key stakeholders, monthly updates via slide decks to key stakeholders and steering committees.
- Provide project management work in support of the project lead - facilitating smaller meetings, developing and managing critical path project schedule (with dependencies) in PgM tool, updating and managing risk management plans.
- Assisting with additional documentation as needed - dependency mapping, action item register and follow up, meeting minutes, document storage.
- Provide real time triaging and tracking of operational issues to resolution e.g., resolving tooling issues and updating processes.
- Build reports and comms to assess vendor performance.
Requirements:
- College degree or equivalent experience.
- 2 years of relevant experience.
- WFM experience or BPO experience.
- Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Desired :
- Process improvement.
- Score carding.
- Metrics tracking.
- Vendor operations experience.
- Project Management.
- Contact center operations.
- Understanding of the relationship between forecasting and resource planning.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
Pay rate range: $50.59 - $56.99 hourly.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
Salary : $51 - $57
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