Center Lead

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Center Leader About this opportunity: This position will oversee Radiation Therapy clinics in Andalusia, Dothan, Enterprise, and Marianna. Interested candidates must be willing to travel between clinics. The Center Leader is responsible for the local leadership and management of a GenesisCare Oncology Center, facilitating the delivery of high-quality patient centred services. The key focus of the role is to manage Center operations, and lead Center teams in accordance with best practice indicators in patient care, quality, safety, people, and financial management. In addition, the Center Leader will be the lead or be contribute to a portfolio of work that will assist with the improvement or performance and standardization across GenesisCare. Some of your key focus areas in the role: Manage Center operations and lead Center-based teams in accordance with best practice indicators in patient care, quality, safety, people, and financial management. Lead and/or contribute to a portfolio of work that will assist with the improvement of performance and standardization across GenesisCare. Identify and/or develop key internal and external relationships, opportunities for future service provisions, and potential referrer or doctor partnerships. Act as a representative of the GenesisCare purpose, values, and strategy. Reporting Lines: As the Center Leader, you report directly to the Regional Leader. You have direct reports: Radiation Therapy Nursing Front and Back Office Reporting lines and direct reports may change from time to time in line with the requirements of the role. Your key responsibilities: Patient Experience Promote and drive a patient centric approach to service delivery, taking responsibility to lead this at the Center level as well as to provide input into broader service delivery initiatives. Build, implement, and maintain a positive patient experience at the Center, measured through net promoter score results. Review patient satisfaction surveys as the basis to gain, interpret, and communicate feedback to the team to help shape the patient experience, and ensure these are issued and collected regularly. Act on feedback provided by patients, to ensure continuous improvement of the patient experience, and ensure timely corrective actions are implemented where patient issues arise. Manage staffing levels at the Center as needed and during times of leave to ensure the patient experience is not compromised. Leadership Portfolio Management Contribute to the coordination and leadership of the practice by managing or contributing to a designated portfolio of work as delegated by the Regional Leader. Change Management Actively support and champion GenesisCare and specific oncology initiatives to drive culture, quality, efficiency, and access, taking on a leadership role within projects where required. Ensure change initiatives are prioritized and supported locally. Lead effective consultation and engagement with team, through positive, transparent, and timely communication designed to build awareness, create trust, and support change adoption. Ensure change is embedded locally through celebration of successful change implementation and ongoing refinement of processes. Ensure change is actively managed until it is considered normal practice. Ensure Global and National strategic priorities are effectively communicated to the team, and appropriately communicate feedback on change or national /global strategies upwards to ensure alignment and cohesion between local, national / global initiatives. Capability Development & Team Culture Drive a dynamic and innovative culture within the Center/team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients. Lead, promote, and contribute to an effective multidisciplinary team at the relevant Center and across the practice, through appropriate skills analysis, capability mapping, and credentialing management. Support all team members to develop and grow in their role, ensuring talent is identified and supported to take on new opportunities, individual capability gaps managed effectively, and future planning is undertaken to ensure critical roles are maintained through effective succession planning. Quality & Safety Develop and maintain a culture of quality, safety, and continuous improvement across all clinical functions. Lead the accreditation and assure meeting the regulatory requirements of all Federal, State, or Accreditation entities of the Center. Promote and manage health and safety at the Center by ensuring regular inspections, clinical audits, OSHA audits, infection prevention, and training is undertaken effectively and regularly, either by directly undertaking such task or through appropriate delegation to an appropriate member of staff. Review, investigate and act on quality, safety, and performance data including MIPS, RO-APM, and internal quality and safety dashboard metrics. Ensure all team members are aware of, trained in, and adhere to GenesisCare policies, procedures, employee health, employee and patient safety, and quality requirements. Ensure the Center complies and is appropriately licensed to provide services within the State and Federal requirements in partnership with Regulatory Affairs. Maintain local adherence to all contracts such as leases, equipment maintenance, service agreements (and associated KPI’s) and insurances. Ensure the Center is compliant with regulatory requirements such as equipment, Center and staff competencies, certifications, and licensing. Manage the implementation of all equipment replacement including but not limited to training, change management, protocols/procedures, and resourcing. Operational Excellence – Service of the Future & LEAN Understand and implement process of continuous improvement. Understand and utilize dashboards and metrics designed to measure quality and operational excellence. Implement, maintain, and measure success of LEAN operations and resourcing initiatives, in collaboration with key national and state leads. Center Management Financial Management Manages and is accountable for Center specific operating and capital budgets in line with business plans, with support with the Regional Leader, to ensure KPI’s and targets are met. Working with the Regional Leader, take part in analysis of weekly and monthly activity data reporting including forecasting and review of the monthly dashboard and metrics. Execute month end processes and audits. Extract, analyze, draw conclusions and report on relevant clinical performance (incident management, waiting times, adherence to protocols etc.) using data. Identify efficiency and/or effectiveness improvements related to local Center planning, implement changes as required. Provide a forum to review and continuously improve Center’s performance. Rostering Manage Center staffing levels to match projected activity within the Center, including effective use of the demand roster model and leave planner. Ensure that sufficient time is allocated to enable training and development. Design, plan, implement, and manage efficient and effective Center workflow and workload to ensure all teams are effective and productive in their day-to-day roles, and particularly that Doctors are supported during peak periods. Provide support to the other Center Leaders with the ability to cover during leave periods. Travel when required to other sites and/or leadership meetings. People Management Lead and manage all people management activities, including but not limited to: Effective recruitment, selection, and onboarding of clinical (excluding doctors) and non-clinical team members. Ensure effective completion of annual Goal / KPI setting, Mid-Year and Annual Performance review, compensation review, and talent / succession planning. Ensure HR, ADP, and Payroll processes are undertaken effectively, to support ADP and Payroll data accuracy and quality reporting. Provide regular feedback and support to Center teams, to ensure high performance is recognised and rewarded, and poor performance is managed effectively and efficiently with support from the People and Culture team. Ensure effective communication and team cohesion by regularly holding effective team meetings, huddles, and 1 to 1 check ins. Utilize HR reporting and metrics to ensure effective decision making and future planning. Stakeholder & Referrer Engagement Build strong relationships across key external and internal stakeholders. Identify local service gaps as areas of opportunity for future service provision. Support physicians and Physician Relations Managers to build key local relationships, and to drive service volume and engagement initiatives. Manage relationships with key Center stakeholders, i.e., allied health partners, advocacy groups, co-located providers, including attendance at forums, providing updates / reporting, and actioning requests as required. Represent GenesisCare at local functions and events as appropriate. Qualifications: Proven ability to manage cross functional multi-disciplinary teams. Demonstrated understanding of clinical and/or business performance metrics. Previous oncology and/or healthcare experience. Demonstrated capacity to successfully perform in a complex healthcare environment. Ability to be agile and maintain resilience in the face of challenges and high volume Demonstrated acumen in people and process change management and implementing process improvements. Demonstrated understanding and experience leading clinical change and innovation initiatives. Proven ability to manage internal and external stakeholder relationships. Bachelor’s Degree in healthcare administration, or similar discipline 5 years’ experience managing a team will be considered in lieu of education. Demonstrated knowledge and application of health care standards, and relevant legislation. About GenesisCare: Across the world, we have more than 440 centers offering the latest treatments and technologies that have been proven to help patients achieve the best possible outcomes. For radiation therapy, that includes over 130 centers in the U.S. as well as 14 centers in the U.K., 21 in Spain, and 36 in Australia. We also offer urology and pulmonology care in the U.S. in over 170 integrated medical offices. Every year our team sees more than 400,000 people globally. Our purpose is to design care experiences that get the best possible life outcomes. Our goal is to deliver exceptional treatment and care in a way that enhances every aspect of a person’s cancer journey. Joining the GenesisCare team means a commitment to seeing and doing things differently. People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner, or someone in our team. We aim to build a culture of ‘care’ that is patient focused, and performance driven. GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion. #LI-SMI GenesisCare is an Equal Opportunity Employer.