Associate Product Designer (UX)

Associate Product Designer (UX) - Product Design Team

Full Remote, based out of Ireland/ Hungary/ Canada/ USA/ Mexico/

Who is Genesys?

Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. We are 8000 employees that hail from 50 countries and speak 15 languages. Just like this role, our design team is fully remote. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the work and flexibility required to get high quality working software into the hands of our customers.

What do we do?

At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.

Who are you?

You are a talented designer with problem-solving abilities, clear communication skills, and design instincts who wants to translate business needs into delightful, clean customer-focused solutions. You are a self-starter who brings original ideas to each project they work on. You are responsive, flexible, and thrive in collaborative work environments. You design for inclusion and accessibly. You are an omnipresent voice for the customer.

Experience you bring:

· Experience in core areas of product design such as information architecture, UI (User Interface) design, user research or interaction design.

· Ability to create a wide range of experience design deliverables including wireframes, prototypes, journey maps and high-fidelity mocks.

· Ability to communicate innovation and design concepts to clients and colleagues using the methods & tools that best illustrate them.

· Collaboration skills to work with cross-functional delivery teams on projects.

· Work closely with developers during all stages of a project, including development and delivery.

· Participate in design sprints, brainstorming, user testing, and client feedback activities with users, clients, and team members.

Requirements to be considered:

· A portfolio of design work that shows us how you solve problems.

· 1 year of experience as a UX Designer, Product Designer or comparable.