Staff Technical Writer

Description:

Genesys is searching for a talented writer to join a small, distributed team that publishes Web-based documentation for our enterprise, cloud-based product. The successful candidate will understand and be a self-starter who identifies and addresses issues without constant oversight; well-organized and able to provide regular status updates; a strong communicator who reaches out as needed to request support and drive progress; flexible and organized enough to adjust their day-to-day work to meet shifting priorities and assignments.

About our team:

The Genesys Cloud Documentation Team creates, maintains, and continuously improves the technical documentation websites that help people learn how to use and understand Genesys’s software.

What you’ll do at Genesys:

• Produce high-quality technical content that adheres to our style guides and standards.
• Communicate quickly and effectively with project managers, product owners, UX team members, QA team members, and development team members to facilitate understanding of deliverables, estimates, and prioritization.
• Triage and resolve platform and Web-related issues on the current WordPress-based site, related automated processes, and supporting technology framework. 
• Play an essential role in designing, building, coding, deploying, and migrating to a new Web-based CMS/LMS that will provide intuitive, interactive, personalized experiences by leveraging a variety of cloud technologies.
• Partner with other IT teams to seamlessly integrate the Resource Center with Genesys’s enterprise systems and knowledgebases.

Who You Are:

• You have a passion for learning and applying new technology and are tenacious in the face of challenges.
• You are experienced with development, testing, automation, and troubleshooting tools and processes.
• You are committed to collaboration and teamwork in all facets of your work.
• You adapt well to shifting priorities and timelines using analytical and problem-solving skills as well as strong oral and written communication skills.

Requirements:

• Significant experience writing technical publications for a technical audience.
• Proven ability to manage, prioritize, and deliver technical writing projects in fast-paced work environment aligned with a continuous release cycle.
• Excellent organization, communication, and interpersonal skills.
• Familiarity with online content-delivery tools and platforms.
• Working knowledge of Javascript, HTML, CSS, PHP, Jenkins
• Experience with CMS or LMS development, deployment, or migration
• Experience with source controls systems, such as Git
• Experience with Agile principles
• Desired experience includes familiarity with contact-center software, telecommunications technology and standards, network-based solutions, or other highly technical systems.

Benefits:

• Flexible work schedules and work from home options
• Development and career growth opportunities
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance
• Family friendly leave allowances, including paid maternity and paternity leave

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