Technical Trainer - Now Hiring

The team: Genetec is currently seeking a Technical Trainer. We are looking for a dynamic, responsive individual, able to work well in a fast-paced, lively environment. The technical trainer will be responsible for delivering training on Genetec products at Genetec training locations and partner offices. When not teaching, the Technical Trainer will be working from their home office preparing for future training sessions and updating existing training content. The ideal candidate will have excellent organizational and presentation skills. What your day will look like: * Deliver technical training to Genetec customers, resellers, distributors, and internal staff * Update existing training material to reflect changes in new product releases * Create training presentations, manuals, course outlines, and digital references * Contribute to improve training documentation and tools * Maintain a current, in-depth knowledge of Genetec's products and functionality * Participate in classroom setup, lab and exam grading, and course question follow-up * Facilitate instructor-led technical courses using servers, clients, networks, and devices * Facilitate online instructor-led courses using a cloud-based virtual environment and LMS * Communicate course feedback to internal teams for process and product improvement * Effectively convey technical understanding to different audiences, from users to administrators About you: * Bachelor's degree in Computer Science, Computer Engineering or equivalent experience * 2 years delivering technical training, preferably software training * Willing and able to travel to deliver training up to 75% of the time * Possess exceptional presentation and facilitation skills * Proficient verbal and written communication in English and Spanish Technical Requirements: * Excellent knowledge of Windows operating systems and virtual machines * Excellent knowledge of networking principles and IP configuration * Experience with database concepts and client-server environments * Experience with technical troubleshooting methods * Experience with physical access control systems * Experience with video management systems * Experience with online training delivery, e-learning, and LMS platforms, an asset * Experience with cloud-based technology and cybersecurity concepts, an asset Let's talk perks! * Attractive compensation package * Work-life balance * Flexible working schedule * 401K match Would you like to know what it looks like to work at Genetec? Click on the following link to find out for yourself! Genetec Culture Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.