Front Desk Associate

Hotel Front Desk Associate

We are currently seeking a dynamic, experienced, and motivated individual for the position of Hotel Front Desk Associate. The position requires a high level of professionalism, excellent organization, communication skills, and detail.

This position is responsible for efficiently checking a guest in or out of the hotel in a professional, friendly and competent manner. The associate must exceed guest expectations and resolve issues at all times.

Responsibilities and Duties

• Enthusiastically greet and welcome guest upon arrival and throughout their stay
• Create memorable experiences with a warm, friendly and welcoming personality that can relate to guests and associates
• Registers guests into the Hotel in a prompt and courteous manner
• Check-out guest, processing payments according to hotel procedures and policies; inquiring about the guest experience to assure the satisfaction of their stay.
• Promotes hotel services and facilities. Provides guests with information such as local attractions and directions.
• Listen carefully and follow up on guest requests. Handle and resolve guest problems or complaints using standards operating procedures.
• Maintains a house bank and keeps an accurate report of daily receipts and deposits
• Handle hotel emergency procedures and situations with maturity and professionalism
• Complete knowledge of all hotel rates and promotions
• Ensures that the front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff
• Reports any maintenance, security, or safety issues to the appropriate staff
• Takes on additional duties as requested by management.

Requirements

• Knowledge of reservations and property management system
• General knowledge of front office operations at a hotel
• Computer experience
• Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
• Must be able to work a flexible schedule AM/PM including weekends and holidays

Job Types: Full-time, Part-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person