Client Services Coordinator

Client Services Coordinator

Location:
In office, full time
Genius Avenue Corporate Offices
Tucson, AZ

Company Background:

Genius Avenue is a Tucson-based Company which leverages proprietary, state of the art online customer acquisition and retention tools, leveraging various technologies, including digital/mobile-first enrollment, sales, and payments capabilities. Our industry expertise and partner relationships optimize enrollments, consumer engagement, and go-to-market strategies for insurance industry and related product and service companies, distributors, and sponsors.
Genius Avenue’s primary goal is to create delighted customers for our product and service clients.

We are a growth stage, 50-employee company meeting today’s consumers’ demand for digital engagement for purchasing, payments, access to relevant products and services and personal relationships.

5Lights, LLC, the parent company of Genius Avenue, is a Tucson-based firm that invests in exceptional companies and specializes in business optimization.

Position Summary:

The Client Services Coordinator will work directly with our Client Operations Services Team to work in support of Genius Avenue’s Clients. The Services Team works to set up small businesses; large, single, and multi-site employer’s administrative system and enrollment portals within Genius Avenue’s technology platform. Genius Avenue’s platform is a custom-built application for enrollment in benefits and other plans. The Client Service Coordinator will be an integral part of Genius Avenue’s growth and mission.

Duties and Responsibilities:

• Ability to communicate ideas in both technical and user-friendly language.
• Follow written and verbal methodical instruction.
• Technical experience in working within web applications and basic computer skills required.
• Intermediate proficiency with Microsoft Outlook, Word, Excel, Access, and Acrobat.
• Update Member eligibility as needed, including mapping enrollment to new products at renewal. Specifically:

o Group and Member Terminations

o Group enrollment mapping to new 2024 products

o Printed document support (mailing)

o Other duties/tasks as assigned

• Upload source documents, logos, and data into Genius Avenue's platform system.
• Ensure that assigned client enrollment setups are processed accurately and timely.
• Outlook: Must be able to schedule meetings on the calendar, compose professional emails, and send emails as single or multiple distributions.
• Word: Ability to create reports, write requirements, and compose client letters.
• Excel: Create and edit spreadsheets, sort, add formulas, and link fields to multiple tabs and documents.
• Utilize our Helpdesk software and tools (SalesForce Service and other tools) to manage work queue, respond to open cases, and track work completion.
• Provide superior client customer service
• Support Genius Avenue values.
• Other responsibilities as assigned.

Qualifications and Skills:

• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication skills, capable of conveying technical concepts to both technical and non-technical stakeholders.
• Strong proficiency with Microsoft Outlook, Word, Excel, Access, and Acrobat.
• Familiarity with web applications and basic computer skills.
• Willingness and enthusiasm to learn and develop skills on the job.
• Ability to work effectively in a collaborative team environment.

Compensation:

$17 - $20/hour - based on experience.

Excellent employee benefits include health, HSA, dental, and vision insurance plans; life insurance and short-term and long-term disability programs, 401k; ID theft protection, paid vacation, sick leave, and holidays.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person