DG-Order Management Analyst

Responsibilities

Manage customer purchase orders and DO creation in NERP
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
Work closely with various departments to expedite urgent parts by communicating priority to Planning and Logistics
Analyze inventory levels and identify possible part issues based on stock levels, lead-time to delivery and current balance on-hand and future demands. Utilize existing tracking and reporting systems to track and monitor all service parts activity. Monitors parts usage to determine need for changes to inventory levels, order quantity. Develop and maintain new reports in Business Warehouse and NERP.
Interfaces with vendors and customers on a daily basis to ensure parts orders are fulfilled in an accurate and timely manner. Ensures that all interested parties are kept abreast of service parts information, parts availability, order status, shipments, tracking shipment deliveries, stock levels and part delays.
Develop and Create reports on key performance metrics when needed
Manages and enters customers’ service parts Purchase Orders. Tracks and updates orders and shipping status. Modifies and maintains entries. Monitors and analyzes service parts inventories against open parts purchase orders within the NERP system
Researches, resolves and takes action to correct errors, price discrepancies, credit holds, abnormalities, etc. as required.
As required, coordinates the return of customer discrepancies or buy back parts RMA’s. Monitors the aging of these RMA’s to ensure expeditious return of materials from the customer

Experience in customer service and or supply chain.
Relevant experience in inventory control, production planning, scheduling, hi-tech products or parts purchasing, repair parts expediting and shipping in support of manufacturing or assembly operations.
Experience in Customer Service and/or Supply Chain.
Bachelor’s Degree (business, logistics or finance is preferred).
Strong communication skills with excellent inter-personal skills.

Must possess analytical skills, problem solving skills, and the ability to handle stress well.

Proficient in PC skills.

Relevant experience in inventory control, production planning, scheduling, hi-tech products or parts purchasing, repair parts expediting and shipping in support of manufacturing or assembly operations.
Demonstrated abilities in telecommunications or office products parts resourcing, planning, researching and ordering utilizing a SAP or similar business enterprise system for purchasing and inventory control.
Read write and verbal communications skills to prepare and present plans and information to product repair, vendors and purchasing management personnel.
Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access.
Experience with SAP/NERP or similar business systems and/or sales order management software applications.