Salary Job Openings

Customer support specialist

Genuine Parts Company
High Point, NC Full Time
POSTED ON 3/27/2024

Job Description

The role of Customer Service is to consistently provide and maintain exceptional service support for all USAG operations while providing timely and accurate information with internal / external collaboration.

This role must be able to solve customer’s problems and help identify the need for a solution to ensure customer satisfaction while developing and maintaining strong relationships with internal and external customers within our network.

Responsibility

  • Receive, review and process inquiries in a timely, accurate and professional manner
  • Simultaneously manage inbound and outbound phone calls and email inquiries
  • Work with specific suppliers on customer orders and concerns
  • Capture and maintain accurate information in system
  • Research and reconcile invoice and credit discrepancies
  • Review and resolve EDI incoming issues
  • Performs end of day accounting for stores and investigate balancing discrepancies
  • Research customer credit variance inquiries
  • Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores.
  • Balance Inventory GL Activity and research variances
  • Always maintain a professional and courteous attitude and relationship with customers.
  • Be able to critically assess and report issues and opportunities
  • Other tasks as assigned

Qualifications

  • High School Diploma or equivalent work experience required.
  • Must be able to work in a team environment.
  • Must be self-motivated and detail oriented
  • Strong analytical and problem-solving skills.
  • Must have great communication skills.
  • Must demonstrate professional business etiquette.
  • Microsoft Office Knowledge comfortable navigating multiplatform IT systems

    • Last updated : 2024-03-26

Salary.com Estimation for Customer support specialist in High Point, NC
$35,307 to $46,504
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