Business Process Manager

Are you passionate about core business processes and systems that enable organization growth? Are you enthusiastic and knowledgeable about Salesforce? Do you want to join a global market leader to support it through the hyper-growth stage?

At GeoComply, our mission is to empower the future of digital trust. We operate at the center of a new generation of cybersecurity companies, leveraging today's geolocation data to make better risk-based decisions. Working as a critical piece of the security infrastructure for some of the world’s largest tech companies like DraftKings, FanDuel, the BBC and Akamai, we are the global market-leader for compliance-grade geolocation data and a critical piece of the decision engine. We have big plans in the next few years, including a targeted US IPO and various M&A opportunities.

At the heart of it all is people - we are deeply committed to creating and sustaining a world-class experience for our employees, customers, and partners.

We are seeking for an experienced Business Process Manager to join Process Management team to lead core business process design, engineering, and implementation efforts; and to drive the integration and adoption of 3rd party systems and tools that streamline customer-facing operations. This key role is a great fit for a solution-oriented and Salesforce certified professional that is an excellent communicator and is capable to understand cross-functional (marketing, sales, and account management) interactions, to effectively map the business needs, to realize the full potential of necessary improvements and to deliver those through.

What You Will Be Doing

• Lead the efforts to define, design, engineer, and implement core business processes through Salesforce platform capabilities and features
• Collaborate with top management and cross-functional leads to understand business needs and major pain points, to align and formalize the requirements, to report on improvement effort progress, and to guide their teams through the adoption
• Architect and Maintain Salesforce instance and configuration within (e.g. access, permissions, custom objects, record types, fields, formulas, data validation rules, flows and processes) through effective change management and CRM best practices
• Design, Create and Maintain essential Reports and Dashboards that clearly demonstrate business process scale, effectiveness, progress and improve the forecasting capability; analyze reports and provide insights to further the additional improvements
• Monitor Salesforce platform development and upcoming releases through active collaboration with Salesforce sales agent and participation in Salesforce community; understand the impact of upcoming platform releases and coordinate necessary efforts to ensure continuous business operations
• Coordinate and Maintain necessary training and documentation efforts to retain knowledge, to support change tracking, to provide effective guides for new feature adoption and use

About You

• Certified Salesforce Solution Architect or Advanced Administrator or equivalent, preferably with additional certification in Pardot or Marketing Cloud
• Recent 8 years of relevant experience in a similar role, preferably managing Salesforce in B2B SaaS organization
• Recent 3 years of experience and a deep knowledge on business process mapping; architecting and implementing Salesforce and Salesforce Lighting based solutions
• Recent 3 years of experience with Pardot
• Demonstrated understanding of project management principles and tools, and ability to initiate, lead and execute the improvement efforts from start to end, including the ability to provide training and support the new feature adoption through
• Excellent communicator and a team-player, with heightened sense of empathy and mental capacity to listen to, understand the problems, conceptualize the solutions, and provide training to top management and cross-functional leads

Let us share why we think you’d love working with us

• We have a track record of success and a vision and a plan for a promising future. GeoComply has close to 100% market share for player location regulatory compliance in the US gaming space. And we have fueled that momentum with the expansion into new markets - media & entertainment and fintech.
• We are proud of our values and we live them in all of our actions, conversations, and work.
  #Build it Better, #Build it Bigger, #Build it Right
• We are proud to be part of a global team that develops award-winning solutions for some of the world’s largest and most innovative companies.
• We will support you on your learning journey. We invest in employee career growth and development. Our learning & development commitment includes leadership and technical development, a substantial budget for education and training, as well as dedicated work hours for self-study.
• We care about our team. Our GeoComply team is talented, has a bias for action, and is known for their positive attitude and energy. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits package.
• We care about giving back to the communities in which we live and work. GeoComply supports a  broad range of community initiatives through donations and employee volunteer activities.
• We know that work can be fun. We take the time to create employee events and experiences where everyone can connect and celebrate.

Now what? Send us your resume and a cover letter. We are eager to meet you!

At GeoComply, we Act with Integrity. Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought has led to connection, innovation, and our company’s success. We welcome applicants of all backgrounds, experiences, beliefs, and identities.