IT Help Desk Support
Job Posting for IT Help Desk Support at Geopaq Logic
Job Title : Tech Support Sr. Staff
Contract Period : 1 yr
Level: Middle (related experiences 4 up to 8 yrs.)
Work Address : Ridgefield Park, NJ 07660
Work Hours: 9-6
Primary Responsibilities
- Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
- Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
- Provide VIP Support for Executives
- Troubleshooting and resolving all hardware, software, and network problems
- Escalate issues to third-level support teams
- Document procedures, FAQs, and inventory of assets
- Must be willing to travel up to 10 % of the time
Qualifications:
- Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
- Experience with Helpdesk ticket tracking software and remote desktop support tools
- Excellent problem-solving, communication, and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Be able to work as a team member
- Android mobile in corporation experience
- Mac in corporation experience is a plus
- Excellent communications and customer support skills
Requirements:
- Bachelor’s degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
Job Type: Contract
Pay: $27.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Experience level:
- 5 years
- 6 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Ridgefield Park, NJ 07660: Relocate before starting work (Required)
Work Location: In person
Hourly Wage Estimation for IT Help Desk Support in Ridgefield, NJ
$29.46 to $36.93
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