Billing Associate

Georgetown County Water & Sewer District
Pawleys Island, SC Full Time
POSTED ON 3/25/2024 CLOSED ON 4/24/2024

Job Posting for Billing Associate at Georgetown County Water & Sewer District

BILLING ASSOCIATE
DEPARTMENT: Billing REPORTS TO: Billing Supervisor
FLSA STATUS: Non Exempt PAY RANGE: $18.16/hr - $22.70/hr
POSTING #: 20230006 OPEN UNTIL FILLED


LOCAL CANDIDATES ONLY, PLEASE


General Purpose
Responsible for billing activities including processing and generating bills accurately and timely.
Updates the billing system with customer account changes and data provided by meter readers.

Essential Duties and Responsibilities

The following essential duties and responsibilities are required at all Pay Grade Levels.

  • Operates computer, copier, fax machine, calculator, scanner, postage machine, and other
office equipment
  • Maintains filing systems and proper utilization of “File Bound” system
  • Review consumption reports to determine if re-reads are necessary when consumption falls
outside the normal range
  • Organize billing department paperwork by cycle
  • Process and generate bills for 6 cycles each month
  • Process incoming mail and post Check Free and Lock Box payments
  • Research payments that come with inadequate information to ensure the correct posting
  • Process name and address changes on accounts and enter easily readable information on
customer accounts
  • Identify accounts that need adjustments and prepare basic adjustments including misapplied
payments and errors in meter readings
  • Routinely performs operational troubleshooting and preventive maintenance on all office
equipment
  • Provide back-up service to customer service associates, assist in taking cash and check
payments
  • Performs all duties in conformance to appropriate safety and security standards

Additional essential duties and responsibilities for Billing Associates at Level 2 or higher

  • Update customer accounts including move in / out, terminating accounts, set up new customer
accounts or service address
  • Review consumption and analyze for unusual usage patterns, providing appropriate follow-up
  • Update information when re-read results are obtained
  • Conduct post billing process functions including running general ledger update, create and
process CPU batch, and process corresponding documentation
  • Access the bank AR-Box to process Check Free payments


  • Accurately prepare and process billing adjustments, including overpayments or installment
payments
  • Provide back up to customer service associates including taking and processing credit / debit
card transactions
  • Trains and mentors lower level associates in policies and procedures

Additional essential duties and responsibilities for Billing Associates at Level 3

• Evaluates security and operational procedures and makes recommendations for improvement
  • Provides assistance and back up to the Accounting Supervisor
  • Train new billing associates or cross train employees from other departments on billing
procedures
  • Assist with meter reader functions including downloading handhelds, and generating reports
  • Analyze meter-reading reports to identify possible water theft, and work with meter readers to
resolve problems as they arise
  • Analyze billing process to spot and rectify errors in processing
  • Troubleshoot and work with billing software vendors on corrections
  • Process online payments and send to bank for payment
  • Accurately performs all ACH processes
  • Under direction of management create new rates, accurately execute the demand charge
process, and change rates within the system software
  • Prepares observations of proficiency and provides mentoring for lower level department

employees

Desired Education and Experience

Billing Associate Level 1
High school diploma or equivalent
1 year of previous billing, accounting, or finance experience

Billing Associate Level 2
High school diploma or equivalent
2 years related billing, accounting, or finance experience

Billing Associate Level 3
High school diploma or equivalent
5 years related billing, accounting, or finance experience

To Apply

Apply online at www.gcwsd.com/employment

EEO / Drug Free





Georgetown County Water & Sewer District does not discriminate on the basis of race, color, religion,
gender, national origin, age, or disability.

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Salary.com Estimation for Billing Associate in Pawleys Island, SC
$44,705 to $59,499
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