Licensing Tech 1

Under general supervision, the Licensure Analyst reviews applications for compliance with applicable laws, rules and board policies in determining eligibility for licensure and/or processes complaints and monitor compliance of licensees. In addition, provides professional level support directly to regulatory boards.

ESSENTIAL DUTIES and RESPONSIBILITIES: (Please note: an Analyst I may be asked to perform any combination of the duties and responsibilities below.)

• Maintains a working knowledge of the licensure laws and application process and/or laws and processes related to complaints and compliance.

• Evaluates applications, records, and documents in order to determine license, examination, or renewal eligibility according to established time frames.

• Prepares correspondence informing applicants of deficiencies, examination eligibility, licensing decisions, and appeals processes.

• May attend board meetings as directed by Executive Director.

• Provides information to licensees and other individuals or groups concerning licensing, compliance, complaints, laws, rules, regulations and policies.

• Provides technical assistance to customers and staff.

• Follows established guidelines for review as it pertains to processing applications and/or complaint/compliance requests.

• Reviews correspondence within established time frames.

• Reviews complaints, opens complaint file and assigns complaint file according to established protocols.

• Sends complaint acknowledgement and closure letters according to established time frames.

• Reviews compliance documents and updates records as required. 

• Processes board meeting actions within established time frames.

• Uses information technology including agency specific software according to accepted procedures and established policy.  Utilizes technology in daily processing activities.

• Performs other related duties as assigned.

• Maintains confidentiality

MINIMUM QUALIFICATIONS:Bachelor's degree in a related field or Associate degree in a related field and one year of related experience OR High school diploma/equivalent and three years of related experience in an Administrative environment.