What are the responsibilities and job description for the Student Accounts Specialist position at Georgia Tech?
Provide customer service and support for activities related to processing, advising and reconciling unit, faculty, staff, student, and/or affiliate related financial accounts. This position will interact on a regular basis with: staff, students, retirees, sponsors and government contractors. This position typically will advise and counsel: staff, students, retirees, sponsors and government contractors. This position will supervise: NA.
Responsibilities
Job Duty 1 -
Provide customer service to inquiries via email, phone, and/or in person to resolve matters related to assigned financial accounts.
Job Duty 2 -
Investigate and/or resolve concerns and discrepancies for matters related to assigned financial accounts.
Job Duty 3 -
Process account adjustments ensuring appropriate application of funds for assigned unit, faculty, staff, student, and/or affiliate related financial accounts.
Job Duty 4 -
Prepare billing statements and other account documentation related to assigned financial accounts.
Job Duty 5 -
Prepare and process customer payment transactions for unit, faculty, staff, student, and/or affiliate related financial accounts.
Job Duty 6 -
Perform other duties as assigned
Required Qualifications
- Bachelor's Degree in Business, Accounting or related field or equivalent combination of education and experience
- Two to three years of job related experience
- Other Required Qualifications
Typically students and families qualifying for this type program will enter under this program and remain through the graduation. However the review of contracts/authorizations related to payment plan must be reviewed every term. These students and families build a very close relationship with the person in this position and work closely with them every term. While other positions in our department may deal with a high volume of students this is the position that interacts the most with families on a consistent basis. Just as important as business and organizational skills to this position, the person must possess excellent customer service skills and follow up to ensure this process throughout the enrollment at GT is viewed as pleasant and effective as possible.
Preferred Qualifications
Prior Banner experience.
Knowledge, Skills, & Abilities
Ability to build rapport, attention to detail, provide excellent customer service, verbal and written communication, an understanding of accounting principles and general business acumen.
Equal Employment Opportunity
Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.
Background Check
Successful candidate must be able to pass a background check which will include a credit check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening
