Docent/Tour Guide

Hay House: Docent/Tour Guide

Position Description

Summary of Duties:

Provides services to visitors of Hay House including admissions, tours, and museum shop sales. Reports to Operations Manager.

Responsibilities:

• Conducts tours for individual visitors and groups, interpreting the house, its collections, and 19th and 20th-century life based on provided training materials and updates;
• Sells tickets for general and group admission to Hay House;
• Answers the Hay House telephone, provides basic information to callers, directs callers to other staff as appropriate, and takes messages when necessary;
• Protects the collection while on duty;
• Assists with reservations and payments for special tours & events as needed;
• Assists with payment collections for scheduled school and group tours;
• Handles and monitors museum shop sales;
• Attends staff meetings and training opportunities;
• Assists in shop operations as requested;
• Assists in special projects as requested by Manager of Collections & Education

Qualifications:

• Position requires strong verbal communication skills, a pleasant manner, and the ability to work well with the public.
• Some prior experience with leading a group or teaching in a formal or informal setting is desirable.
• Must be cooperative, outgoing, engaging, enthusiastic and flexible.
• Must be able to work well under pressure, with the ability to handle large groups;
• Strong interest in history and eagerness to learn specific information required for tours.
• This position includes an extended length of time standing, walking and talking to visitors. The docent must be able to lift and carry 30 lbs.
• Must be able to handle money and work with a point of sales system.
• A high school diploma is required, two to four years college degree, or relevant coursework, preferred.
• Ability to work flexible hours to include weekends and holidays.

Starting Salary: $11.00/hour

Full Time/Part-Time: Part-time, up to 30 hours per week

Exempt/Nonexempt: Nonexempt

Job Type: Part-time

Pay: From $11.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Application Question(s):

• Position requires strong verbal skills, pleasant manner and ability to work with the general public with a smile. Please advise any experience you have in this area.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person