What are the responsibilities and job description for the CSR position at Gerber Collision & Glass?
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
BUSY SHOPS * CAREER DEVELOPMENT OPPORTUNITIES * GREAT EARNINGS AND BENEFITS
Orange County, CA
Gerber Collision & Glass is looking for a Customer Service Representative to join our winning team. This is an excellent opportunity to become part of the leader in collision repair and take your career to the next level. We're looking for someone who can WOW every customer, efficiently complete administrative duties, and work in cooperation with others to achieve common goals.
CONTROL YOUR FUTURE
Our greatest asset is our team members – we invest in them and promote from within. Our unique, proven WOW Operating Way improves productivity, reduces stress and provides team members a more consistent paycheck.
Stable upwardly mobile employment with a growing company
Winning culture and excellent work environment
Great earning potential
Forward thinking, up to date with equipment and technology
BENEFITS THAT DRIVE YOUR SUCCESS
Gerber offers the comprehensive benefits you expect from an industry leader, including:
Competitive Pay Plans
Medical, Prescription Drug, Dental & Vision Insurance
401(k) Retirement Plan with company match
Short-Term Disability & Life Insurance
Paid Vacation & Holidays
Continuing Education Opportunities
Responsibilities:
WOW every customer through all phases of the repair process
Ensure insurance partners and customers are supported in a timely and professional manner
Build relationships with customers by effectively responding to calls, text messages, walk-in business, and written correspondence
Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
Facilitate all administrative aspects of the repair process
Other duties as assigned
Qualifications:
1-3 years of customer service and administrative experience
Ability to keep up and succeed in a fast-paced working environment
Positive attitude and ability to work as part of a team
Above average computer skills
Strong organizational skills and a customer service mindset
We are a high-performance company, looking for a high-performance Customer Service Representative (CSR). If you're hard working and quality minded, this is a great opportunity for you.
GERBER – OUR PEOPLE DRIVE US
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
