Key Holder Full-Time

General Summary:

A key holder is a sales associate who has additional leadership responsibilities beyond typical sales or service tasks. The key holder assists the store manager and assistant store manager with the opening and closing of the store. This Includes counting down cash drawers, supervising staff with nightly closing duties and preparing the store for the next day’s business. The key holder also assists with authorizing returns and performs cash drops during the business day as the need arises.

Essential Duties & Responsibilities:

Customer Service
•Provide positive representation of store.
•Proactively assist customers in solving problems.
•Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
•Provide a friendly, outgoing demeanour; work well with customers as well as associates.
•Ensure all calls and pages are answered promptly, courteously and effectively.
•Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
•Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations
•Ensure a positive, professional and safe work environment for all associates.
•Supervise the “general operations” of the entire store.
•Responsible for opening and closing the store.
•Assist with the implementation of Store Support Center programs.
•Ensure successful Loss Prevention, Safety and Internal Audits.
•Work with Store Manager and Assistant Store Manager on all aspects of running the store.
•Participate in weekly management staff meetings.
•Communicate issues to the appropriate Store Support Center department with General Manager approval.
•Assist with special projects within the district as set forth by the District Manager.
•Implement new Standard Operating Procedures into store execution.
•Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
•Ensure that weekly price changes and label updates are completed timely and accurately.

Inventory & Merchandising
•Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
•Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
•Responsible for maintenance of back stock levels.
•Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
•Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
•Assist with merchandise resets throughout the store.
•Assist to ensure all signage is current in the store.
•Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

• Ability to lift up to 50lbs.
• Must have flexible available and weekend availability
• Must have reliable transportation.
• Strong verbal and written communication skills
• Previous retail experience is a plus but will train the right candidates

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation