Mortgage Operations Manager/Team Leader

Description

SUMMARY:

Under the direction of the Vice President of Mortgage Lending, the Mortgage Operations Manager/Team Leader will direct, manage and coordinate the functions of the Mortgage Lending Department and staff. Ensure and maintain a profitable mortgage-lending portfolio, including production, servicing, and management of a loan portfolio consistent with established policies and procedures. Project professional image, exercise independent judgment, and maintain confidentiality with all customer and sensitive data.

ESSENTIAL JOB FUNCTIONS:

1. Manage the Mortgage Lending Department operations and administer the Credit Union lending programs consistent with Credit Union objectives.
2. Develop underwriting department and procedures, and implement strategies that will result in the sale into the secondary market or into our portfolio of residential loans.
3. Identify and monitor all loans held for sale, providing senior management with detailed reports on an on-going basis.
4. Prepare periodic loan department updates and periodic reports for management’s financial and operational reports, including statistics of the loan portfolio, status, delinquency, new loans, and interest rate terms.
5. Interview, train, evaluate, supervise, schedule, coach and develop department staff as needed to provide responsive and professional service to our membership.
6. Provide recommendation to management of changes to products, loan policies and procedures by following lending laws and regulations.
7. Price and sell products consistent with Credit Union objectives.
8. Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
9. Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities. 
10. Perform and supervise selling, packaging and timely delivery of loans consistent with requirements of investors (Conventional, Jumbo’s, Construction, FHA, FNMA, HUD, VA and private).
11. Maintain all contacts with established investors and implement marketing techniques that will develop prospective secondary market investors.
12. Maintain thorough and current knowledge of the Conventional, Jumbo’s, Construction, FHA, FNMA, HUD, VA and other investor requirements; recommend changes as necessary to the Credit Union policy manual.
13. Develop and maintain current knowledge of Credit Union lending policies and market areas.
14. Maintain historical pricing information including all indices.
15. Provide basic financial counseling as needed or requested by members.
16. Participate in community and business development activities such as Chamber of Commerce, Board of Realtors and Homebuilders.
17. Communicate effectively with Credit Union employees; ensure coordination and exchange of information to accomplish Credit Union goals. Display respect, trust and dignity, acting in the best interest of the credit union. Lead by example; display solid ethics and integrity at all times. Control risk and manage real estate lending in a safe and sound manner.
18. Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.

Qualifications

SKILLS/ABILITIES:

1. Ability to multi-task on numerous projects simultaneously.
2. Ability to effectively communicate in writing, in person and over the phone.
3. Ability to make quality decisions in a timely manner with extreme attention to detail.
4. Ability to work with minimal supervision.
5. Ability to direct, train, evaluate and motivate others.
6. Ability to formulate, implement and administer policies and procedures.
7. Ability to promote and maintain cooperation between departments.

REQUIREMENTS:

1. Five to eight years of similar or related experience; financial organization experience desired.
2. Bachelor’s Degree in Business or related field; or equivalent completion of a specialized course of study, training, and experience.
3. Experience in underwriting real estate loans. Familiarity with secondary mortgage market and underwriting requirements.
4. Experience with FICS software servicing system desired.
5. Knowledge of Conventional, Jumbo’s, Construction, FNMA, HUD, FHA and VA underwriting guidelines.
6. Knowledge of packaging, delivering and executing commitments to secondary markets.
7. Proven professional sales ability in a financial or real estate venue.
8. Experience supervising, motivating, and evaluating staff required.
9. Experience in analyzing and understanding local and national economic data and making and setting marketing and pricing strategies.
10. Extensive knowledge of real estate lending practices and procedures. 
11. Proficiency with standard office equipment, lending software, spreadsheets, and word processing.
12. Some travel is required to achieve training and business objectives.
13. A valid Driver’s License is required.

PHYSICAL REQUIREMENTS:

Per the Dictionary of Occupational Titles, this is considered a sedentary position.

• Frequent sitting (31-70%).
• Occasional walking (11-30%).
• Seldom standing (1-10%).
• Ability to lift up to 10 lbs. frequently, including negligible forces.
• Ability to lift up to 20 lbs. on a seldom basis.
• Frequent repetitive hand and wrist motions.
• Work environment is indoors, in a clean office area.

Regular Full Time Employee Benefits

Your Wellbeing:

• Medical, Dental, and Vision Plans
• 20 Days Accrued Paid Time Off
• 10 Paid Holidays
• Employer Provided Short Term Disability and Long Term Disability
• Voluntary Pet Insurance
   

Your Financial:

• 401k & Roth 401k With Employer Match
• Employer Provided Life Insurance & AD&D
• Tuition Assistance & Reimbursement Programs
• Employee Loan Discounts
• Annual Incentive Program

Your Extra Perks:

• Employee Assistance Program
• Development Training

Employee Recognition Program, Gesa Gold &  Service Awards

 Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State of Washington, as well as, a credit/background check and a skills assessment.

Gesa reserves the right not to hire any relatives of or those in a close personal relationship with any Gesa employee, Board member or Supervisory Committee member.

Gesa Credit Union is an Equal Opportunity Employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Gesa Credit Union will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at (509) 378-3100.

EOE/AA - Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

https://www.gesa.com/pdfs/careers/eeo_policy_statement.pdf