Military Account Resolution Coordinator -- Remote | WFH
New York, NY
Remote
Full Time
POSTED ON 5/16/2024
CLOSED ON 5/29/2024
Job Posting for Military Account Resolution Coordinator -- Remote | WFH at Get.It Recruit - Administrative
We are a leading educational institution dedicated to providing high-quality and accessible education to students worldwide. Our mission is to empower individuals to advance in their lives, professions, and communities through innovative online degree programs.
Job Summary
Join our team as a Military Account Resolution Coordinator, where you'll play a crucial role in assisting military and veteran students navigate the educational funding process. This remote position offers the opportunity to provide exceptional customer service while adhering to the highest standards of excellence in serving our military community.
Key Responsibilities
Review and manage customer balances and aging reports
Proactively contact customers to address past due balances and resolve account issues
Provide personalized assistance to students regarding educational funding options and inquiries
Collaborate with the Military Financial Services Manager on account resolutions and payment plans
Ensure compliance with federal, state, and institutional policies governing student aid and military education benefits
Conduct all activities with a commitment to outstanding customer service and professionalism
Qualifications
Bachelor's degree or equivalent experience required
Up To 1 Year Of Relevant Work Experience Preferred
Experience in account balance resolution and knowledge of military education benefits a plus
Strong communication skills, both verbal and written
Proficiency in Microsoft Office Suite and data entry
Benefits
We offer a comprehensive benefits package, including:
Dental, health, vision, and life insurance
Retirement plan
Tuition reimbursement
Paid vacation, sick leave, and holidays
Equal Opportunity Employer
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Employment Type: Full-Time
Job Summary
Join our team as a Military Account Resolution Coordinator, where you'll play a crucial role in assisting military and veteran students navigate the educational funding process. This remote position offers the opportunity to provide exceptional customer service while adhering to the highest standards of excellence in serving our military community.
Key Responsibilities
Review and manage customer balances and aging reports
Proactively contact customers to address past due balances and resolve account issues
Provide personalized assistance to students regarding educational funding options and inquiries
Collaborate with the Military Financial Services Manager on account resolutions and payment plans
Ensure compliance with federal, state, and institutional policies governing student aid and military education benefits
Conduct all activities with a commitment to outstanding customer service and professionalism
Qualifications
Bachelor's degree or equivalent experience required
Up To 1 Year Of Relevant Work Experience Preferred
Experience in account balance resolution and knowledge of military education benefits a plus
Strong communication skills, both verbal and written
Proficiency in Microsoft Office Suite and data entry
Benefits
We offer a comprehensive benefits package, including:
Dental, health, vision, and life insurance
Retirement plan
Tuition reimbursement
Paid vacation, sick leave, and holidays
Equal Opportunity Employer
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Employment Type: Full-Time
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Estimate Salary for Military Account Resolution Coordinator -- Remote | WFH in New York, NY
$97,868 (Medium)
$86,823 (25th)
$108,913 (75th)
For Employer
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