What are the responsibilities and job description for the Product Solution Engineer - Remote | WFH position at Get It Recruit - Real Estate?
Position Title: Product Solutions Engineer
About Us
Founded in 2018, the company is a leading B2B SaaS Platform dedicated to empowering Marketing Agencies. Our mission is to serve as a comprehensive solution hub for marketing agencies, offering cutting-edge tools to streamline their operations and elevate client services. Catering to a diverse clientele ranging from digital marketing agencies to freelancers, we operate across various industries including real estate, healthcare, e-commerce, and more. Our platform boasts a wide array of features including CRM, funnel builder, website builder, email marketing, and social media management. With a global presence spanning 15 nations, we currently support over 15,000 agencies and 120,000 small to medium businesses.
Position Overview
As a Product Solutions Engineer, you'll play a pivotal role in providing advanced technical expertise for our suite of SaaS products. This role demands a deep understanding of our technology stack, exceptional problem-solving abilities, and the capacity to mentor and guide fellow team members. Collaborating closely with product development and customer success teams, you'll ensure seamless product evolution and top-notch customer support.
Key Responsibilities
This role offers a competitive salary and the opportunity to work with a dynamic and collaborative team dedicated to driving innovation in the marketing industry. Explore our platform further on our YouTube channel.
Join us in revolutionizing the way marketing agencies operate and thrive in today's digital landscape!
Employment Type: Full-Time
About Us
Founded in 2018, the company is a leading B2B SaaS Platform dedicated to empowering Marketing Agencies. Our mission is to serve as a comprehensive solution hub for marketing agencies, offering cutting-edge tools to streamline their operations and elevate client services. Catering to a diverse clientele ranging from digital marketing agencies to freelancers, we operate across various industries including real estate, healthcare, e-commerce, and more. Our platform boasts a wide array of features including CRM, funnel builder, website builder, email marketing, and social media management. With a global presence spanning 15 nations, we currently support over 15,000 agencies and 120,000 small to medium businesses.
Position Overview
As a Product Solutions Engineer, you'll play a pivotal role in providing advanced technical expertise for our suite of SaaS products. This role demands a deep understanding of our technology stack, exceptional problem-solving abilities, and the capacity to mentor and guide fellow team members. Collaborating closely with product development and customer success teams, you'll ensure seamless product evolution and top-notch customer support.
Key Responsibilities
- Interpret customer issues and relay design concerns, reliability, or maintenance problems to the product engineering team.
- Provide escalated technical support to resolve complex product or software issues.
- Collaborate cross-functionally with product, engineering, and support teams to address customer needs effectively.
- Develop and publish help documents, tutorials, and reference materials for product updates or issues.
- Assist external customers and internal support teams with demos, training, and documentation for new product introductions.
- Participate in product engineering meetings to convey customer and support team feedback.
- Deliver global technical support to support and success teams by offering expertise in troubleshooting and problem resolution.
- Conduct training sessions on new and existing products.
- Lead technical discussions with clients and internal teams to shape solution strategies.
- Mentor support and success teams, providing technical guidance and expertise.
- Collaborate with product development to influence the roadmap based on advanced technical insights.
- Provide escalated technical support to customers and collaborate on advanced troubleshooting strategies.
- Stay updated on product changes and competitor offerings to contribute to continuous improvement through feedback and innovative ideas.
- Bachelor's degree in computer science or software engineering.
- Proficiency in diagnosing and troubleshooting basic technical issues and providing step-by-step technical assistance.
- Familiarity with remote desktop applications.
- Excellent problem-solving and communication skills.
- Strong understanding of IT terminologies and concepts.
This role offers a competitive salary and the opportunity to work with a dynamic and collaborative team dedicated to driving innovation in the marketing industry. Explore our platform further on our YouTube channel.
Join us in revolutionizing the way marketing agencies operate and thrive in today's digital landscape!
Employment Type: Full-Time
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