Shift Manager

Shift Manager

SUMMARY
The Shift Manager works under the direction of the Assistant or Restaurant Manager. Works directly with team members and operates shifts in a restaurant.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following:

• Ensures that restaurants are clean and well maintained, that all company procedures are followed and all standards for food quality, cleanliness, sanitation and customer service are met.
• Must be able to control cost at budgeted levels as it relates to cash handling, food products, labor, paper supplies, energy consumption, etc.
• Responsible for cash register setup and shift change.
• Managing the shift, supervising team members, directing, communicating while maintaining customer’s service awareness.
• When requested, Shift Manager may train new and existing team members in job stations.
• Must be able to complete required shift management administrative duties.
• Responsible for placing of product orders, posting of sale readings and shift awareness walk thru.
• Shift Managers are expected to observe all safety and security procedures

PHYSICAL DEMANDS
Minimum qualifications needed to perform essential job functions. Must be capable of exerting up to 60 pounds of force occasionally or frequently, and/or up to 60 pounds of force constantly to move objects.

Minimum qualifications needed to perform the essential job functions:

• Consistently carries products/boxes and miscellaneous weighing no more than 60 pounds.
• Consistently climbs ladders to roof to check A/C exhaust fan.
• Consistently operates cash registers, calculators, computers, mail and product.
• Consistently handles product preparation.
• Consistently kneels to utilize proper lifting procedures and to open safe.
• Consistently lifts for product preparation, stocking and inventory.
• Consistently pushes to open and close door to coolers and freezers.
• Consistently reaches for product preparation and serving customers and for training.
• Frequently stands during serving customers and training.
• Frequently stoops to pick up supplies and trash.
• Visual and Auditory sense required.

WORK ENVIRONMENT
Machines, devices, tools, etc. used in job performance and the conditions in which the job is accomplished.

EQUIPMENT
Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, drive thru communication systems, and automobile to drive to the bank.

ENVIRONMENTAL CONDITIONS

• The employee is subject to inside environmental conditions; protection from weather conditions, but not necessarily from temperature changes.
• The employee is subject to both environmental conditions; work activities occur both inside and outside.
• The employee is subject to extreme cold temperature below 32 degrees for periods of time.
• The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.
• The employee is subject to one or more of the following conditions: fumes, odors, dust, mists, gases or poor ventilation.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

RESOLVE
It is critical that the candidate has a strong desire to make a positive image in people’s lives to pursue excellence and have a passion for the QSR industry. Ghai’s goal is to become the “Best in Class BK Franchise and Employer of Choice”; therefore Shift Managers must demonstrate success behaviors and at all times.

EDUCATION and/or EXPERIENCE
High School or GED; Must be certified to train all functions of each hourly position he/she will supervise. Minors or anyone under of the age of 18 is not allowed to be a Shift Manager. Must be ServSafe and Foundations certified.

COMMUNICATION SKILLS
Good oral communication skills; Ability to listen to understand other points of view before responding; Ability to influence others to gain commitment.

MATHEMATICAL SKILLS
Basic math skills as it relates to counting change and totaling orders.

REASONING ABILITY
Must be able to exercise sound judgment in considering course of action.

FLEXIBILITY
Handles day-to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, and rapid change; ability to work a variety of shifts and times of day.

LEADERSHIP
Understanding of effective practices in dealing with customers, exhibiting a positive and professional appearance, demeanor, and dynamic energy.

Hourly Rate Range: $21.00-$23.10