Client Care Manager

Performance Standards

• Implement the decisions of your immediate supervisor or managers within your chain of command.
• Provide a positive role model for the client’s at all times through appearance, attitude, and behavior.
• Represent the clients in a positive and professional manner in internal and external meetings.
• Exhibit sensitivity to the clients’ cultural and socioeconomic characteristics.
• Attend all in-services, General Staff Meetings, and meetings called by their supervisor.
• Work harmoniously and effectively with co-workers.
• Accomplish objectives and consistently produce satisfactory work.
• Is faithful in reporting to work, staying on the job, and helping to meet institutional emergencies.
• Communicate effectively, both verbally and in writing.
• Comply with Organizations and Personnel Guidelines, department guidelines, and all expectations set by Gibault’s administration.
• Coordinate and develop ongoing in-service training for staff in cooperation with the Residential Manager.
• Plan and prepare programming and daily activities to meet the needs of the youth.
• Provide leadership and direction to staff on client programming.
• Ensure the programs compliance with regulatory and accrediting bodies as pertains to youth treatment.
• Provide updates regarding youth’s progress during regular contact with parents and placing agencies.
• Attend scheduled court hearings, team meetings, case conferences, and aftercare planning with case recommendations.
• Ensure that service delivery is performed according to the organization’s mission, policies and procedures, and service philosophy, while serving as liaison between treatment team and all providers.
• Help guide and support staff by enhancing their ability to perform their job responsibilities by teaching and modeling technical knowledge and skills, work management and communication skills, and conflict management.
• Take regular inventory of own emotional well-being. Develop and adhere to a self-care plan to promote wellness and prevent burnout.
• Perform all other duties as assigned.

• At least 21 years of age.
• Possession of a valid driver's license with reliable transportation.
• Submit to and pass required background checks.

Gibault is an Equal Opportunity Employer