Dairy Bar Shift Leader - Bangor

A Maine family owned company, Gifford's Famous Ice Cream, has an opening for a
Dairy Bar Shift Leader at our Dairy Bar in Bangor. If you are interested in providing quality leadership to our staff and great customer service to our customers, this job opening is for YOU!

Qualifications:

Education/essential Requirements

• High School Diploma, GED
• Manager Serve Safe Certified is a Plus
• Experience with Customer Service
• Must have a valid driver’s license

Management Capabilities

• Adaptability/Flexibility — Position requires being open to change and to considerable variety in the workplace.
• Attention to Detail — Position requires being detailed and thorough in completing tasks.
• Analytical Thinking — Position requires analyzing information and using logic to address work-related challenges.
• Coaching and Developing Others — Position requires identifying developmental needs of others and coaching, mentoring, or otherwise helping to improve their knowledge or skills.
• Communicating with Persons outside Organization — Position requires communicating and representing the organization to customers and the public.
• Communicating with Supervisors, Peers, or Subordinates — Position requires providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

• Concern for others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

• Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

• Processing Information — compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Time Management — managing one's own time and the time of others.

Work Environment:

• Works with major food allergens that contains the following (but not limited to) dairy, wheat, soy, peanut
• Probable skin contact with cleaning and sanitation chemicals
• Will be required to withstand time inside of a freezer environment for receiving orders and doing inventories
• A workday will include time indoors as well as some time outside
• Will be required to do some outside cleaning, no matter what the weather conditions
• Typical restaurant equipment in workspace including but not limited to, blender, waffle cone maker, knives, microwave oven

Objective:

• Make Every Experience an Awesome Experience!
• To lead all aspects of the Dairy Bar business including

o Delivering high quality menu itemso Leading and motivating Stand Family members

o Providing awesome customer service

Sales Growth

• Stand Daily Coaching and Huddles
• To have all menu items ready and available for customers
• To provide quick, efficient, accurate customer service

Cost & Productivity

• Lead the Stand Family in recipe portion compliance
• Manage labor within directed instruction of the day
• Manage labor within the Kronos Management System

Shift Leader Leadership

• Leadership of GFIC Stand Family & Customer Safety
• Leadership in food safety directed compliance
• Leadership of Customer Service

• To adhere to the Gifford’s Code of Conduct
• Maintain a safe and clean work area(s)
• Will be accountable for any task list given by the Stand Manager
• Will always lead by example

Daily Review of Cash Management

• Complete daily review of Stand cash up process as well as reporting deficiencies to the Operations Manager immediately
• Daily review of all GFIC cash reporting documents
• Corrective actions as required to ensure accuracy

Other Responsibilities:

• Attend meetings as required
• Complete SM Audit when Stand Manager directs
• Operate Daily using the Stand Time Management Guide

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Referral program

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Work Location: One location