MFRC Receptionist

Description

The Contractor will play a pivotal role in providing front desk reception support, information, and referral services at the McConnell AFB Military & Family Readiness Center (M&FRC). This position demands a comprehensive understanding of military family support programs and exceptional skills to handle various responsibilities outlined in this Performance Work Statement.

Duties:

· Provide information about the M&FRC and the base community to customers.

· Handle multiple phone calls and walk-in duties with a calm, confident, and professional demeanor.

· Seek necessary information to perform duties efficiently.

· Greet and direct customers to specific destinations within the center.

· Answer calls directly to avoid voicemail whenever possible, and check voicemail/messages promptly.

· Maintain a friendly and welcoming environment at all times.

· Set up and maintain workshop registrations, and assist customers with online registration.

· Track and document daily walk-in/call-in customer numbers.

· Schedule daily one-on-one customer appointments and perform data entry for workshop attendance and other utilization data.

· Develop, maintain, and update in-house referral tools.

· Ensure all materials in the front lobby are updated and replenished regularly.

· Sort and deliver staff mail daily.

· Complete customer transactions such as program voucher issuance and equipment checkout.

· Perform a quarterly physical inventory of office inventory.

· Provide minor technical help to Discovery Center visitors.

· Maintain confidentiality of all individual and family data.

· Prohibit removal of customer information from the M&FRC.

· Provide reception support during standard duty hours in the event of Emergency Family Assistance Center (EFAC) activation.

· Maintain a clean and orderly workstation and front lobby.

· Serve as a key holder, responsible for opening and closing the M&FRC lobby based on the agreed-upon work schedule.

Requirements

· Must be able to obtain CAC for access to installation and necessary computer systems. 

· Recognize and acknowledge clientele with awareness of military hierarchy and protocol.

· Work effectively with a diverse clientele.

· Basic understanding of military protocol and Air Force Terminology.

· Excellent customer service skills.

· Ability to work with a diverse population.

· Above-average oral communication skills.

· Proficiency in Microsoft Office computer software applications.

· Ability to maintain/update simple web-based scheduling and data entry systems.

· Military Air Force Spouse or Military Air Force Veteran Preferred.

· Upon hire, the contractor will be required to complete initial and refresher mission-essential computer-based training.