Troop Engagement Specialist (Recruiter/Volunteer Support)

Position Title: Troop Engagement Specialist

Reports to: Troop Engagement Manager

Location: Wichita, KS

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Girl Scouts Vision & Mission

Girl Scouts is a non-partisan, inclusive organization. We are the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

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Position Summary

The Troop Engagement Specialist implements recruitment strategies within an assigned territory to generate interest in Girl Scouts, start new and grow existing troops, and engage, train, mentor, and support troop volunteers so they are prepared to deliver consistent, high-quality troop experiences to the youth members they serve.

Essential Duties & Responsibilities

· Cultivate relationships with schools, educators, community organizations, corporations, faith-based institutions, and other community constituents to identify opportunities for recruitment.

• Coordinate lead generation through fall, winter, and spring recruitment campaigns and ensure leads are entered accurately and successfully into Salesforce.

· Onboard new troop volunteers and aid them facilitating their first 1-4 troop meetings.

· Provide support and resources for new and existing troop volunteers through regular, proactive communication with troop volunteers.

· Respond to questions from troop volunteers via phone, email, etc. in a professional and timely manner.

· Mediate conflict that arises at the troop level.

· Promote, administer, and manage the volunteer recognition program, including oversight and collaboration with Adult Recognition Committee.

· Utilize data for strategic discussions and decision-making for successful recruitment and volunteer support efforts.

· Keep current on organizational knowledge and best practices by participating in GSUSA webinars, Chatter groups, and utilizing gsConnect.

· Work with a cross-functional team to ensure the effective support of troop leaders.

· Collaborate with Membership Specialists regarding recruitment strategy, lead generation and conversion, to maintain Troop and Volunteer Opportunity catalogs, and to resolve needs of assigned territories.

· Collaborate with Program department regarding recruitment opportunities at council-led or volunteer-led programming and to promote opportunities for troop participation beyond the typical troop meeting.

· Support council, regional and functional efforts and events

Skills & Qualifications

· Organize and manage multiple tasks and projects

· Comfortable leading and speaking to groups of various sizes and ages

• Excellent communication, active listening, and interpersonal skills – oral and written, including the ability to articulate the mission and goals of GSKH to the community

• Able to encourage, coach, and mentor volunteers

· Maintain a high level of confidentiality

· Adept at conflict resolution and problem solving; ability to handle stressful calls/situations and handle rejection from uninterested parties

· Cultural sensitivity

• Passion for Girl Scout Mission and commitment to GSKH Operational Core Values

· Strong customer service skills and the ability to take ownership and responsibility for all performance related goals

· Strong computer user skills in Microsoft office including Word, Excel and Outlook, social networking and applications such as Salesforce

· Able to work primarily on-the-road, with minimal time in-office while successfully meeting regional and departmental responsibilities and deadlines

Hours/Travel

· Regular weekends and evenings (average 2-3 nights per week and 1-2 weekends per month)

· Up to 50% - 75% travel – requires reliable access to vehicle

· Able to drive at night

· Travel within and outside Regional and Membership Territories at the direction of the Council, Manager and/or Director to achieve team and council recruitment goals

Credentials, Licenses or Designations

• Valid Kansas driver’s license, 21 years of age or older, access to reliable transportation and proof of vehicle insurance (if incumbent is expected to travel to multiple council locations or off-site events).

Competencies

• Interpersonal Relations
• Oral and Written Communication abilities (i.e. In person, verbal, written)
• Problem-Solving
• Project Management
• Customer Responsiveness
• Highly organized, self-managing, independent thinker possessing strong attention to detail.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sufficient eye-to-hand coordination to successfully operate a computer keyboard.
• Ability to sit for extended periods of time.
• Sufficient visual acuity to make appropriate judgments with regard to Girl Scout materials.
• Ability to travel to and/or attend offsite meetings.
• Physical ability to frequently stop, kneel, bend, crouch, reach overhead, grasp, push, pull, lift and move objects up to 25 pounds at shoulder height, and occasionally lift in excess of 25 pounds.
• Demonstrated normal depth perception.
• See and read printed materials, with or without visual aids; distinguish colors; read and understand rules and policies, labels and instructions.
• Verbal communication including the ability to speak and hear at normal room levels.
• Other demands, as determined by the council.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to complete other duties as assigned.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person