Membership Placement Specialist

Who We Are

Are you passionate about making a positive impact on the lives of young girls and helping them develop into confident, capable leaders of the future? If so, we invite you to become a dynamic part of the Girl Scouts of Wisconsin Badgerland team. At Badgerland Girl Scouts, we believe in the power of every girl to change the world, and we are looking for dedicated individuals who share our commitment to fostering courage, confidence, and character in the next generation of female leaders. Join us in creating a brighter future for girls, where they can discover their potential, embrace diversity, and build a better world.

Position Summary

The Membership Placement Specialist is responsible for ensuring that all activities required for membership are completed. This person converts inquiries and leads (primarily online and phone) into retainable Girl Scout members and places girls and volunteers into their troops. This person is also responsible for administrative functions that support the Community Engagement Team efforts to meet membership goals to increase overall Girl Scout troop membership growth.

Essential Duties and Responsibilities

· Follows up on new leads and referrals in a timely fashion.

· Coordinates the placement of registered girls into appropriate troops.

· Coordinates the placement of registered adults into appropriate volunteer roles.

· Provides exceptional customer service both internally and externally.

· Uses customer relationship management system to create reports and support prospective members and volunteers throughout the recruitment process to completion of closed status.

· Provides support for newly recruited volunteers in the application and onboarding process and plays a key role in identifying and improving lead conversion techniques.

· Utilize reports to assess membership gaps, communicating the needs of each community in their assigned area.

· Performs administrative duties, including but not limited to ordering, managing and distributing supplies for community engagement events, communicating with external organizations and volunteers, and creating, updating, and maintaining data.

· Ensures Girl Scouts welcomes all girls and adults by embodying the Girl Scout way of diversity and inclusiveness.

Education or Experience

· Associate degree or higher preferred or a minimum of 2 years of demonstrated experience in customer service, project management, communications, sales, recruitment or related field.

· Bilingual preferred, but not required.

· Excellent written and verbal communication skills.

· Demonstrated customer service skills.

· Experience with a volunteer workforce or membership organization is a plus.

· Competencies in Microsoft Word, Excel, Outlook, and a willingness and aptitude to learn other software applications. Salesforce experience is a plus.

· Ability to work in a team environment to accomplish established goals.

· Work requires normal physical effort for primarily an office environment.

· Ability to work independently within the framework of the council’s plan of work.

· Demonstrate and promote a climate of courtesy, respect, and professionalism.

· Willingness and ability to work a flexible schedule including evenings and weekends.

· Highly organized and detail-oriented with a bias towards execution and action.

· Skilled relationship builder with a demonstrated ability to motivate and collaborate effectively across every level of the organization.

· A proactive team player willing to pitch in at all levels while holding a big-picture, systems-thinking mindset.

· Be or become a registered member of the Girls Scouts of the United States of America; have a working knowledge of Girl Scout philosophy and programming, and be committed to the Girl Scout mission. Prior Girl Scout experience is not required.

Other Requirements

· Must be able to occasionally work irregular hours, including nights and weekends.

· Anticipated time away from the office is 25%.

· Possess a valid driver’s License and proof of insurance.

· Must be able to work both in an office setting and independently off-site.

Physical Requirements

· The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:

a. Prolonged periods sitting at a desk and working on a computer.

b. Operate office equipment manually.

c. Must be able to lift and/or move up to 25 pounds at times.

Individual Core Competencies

Innovative Solution Seeker: Creatively and critically explores opportunities and challenges with an eye to solutions and forward-moving actions.

Emotionally Intelligent: Personal awareness, self-control, and appropriate emotional expression; ability to build and steward interpersonal relationships judiciously and empathetically.

Gumption & Drive: Through initiative and resourcefulness, set and reach ambitious goals; results-driven and self-motivated.

Collaborative & Open to Learn: Work effectively in teams and inter-departmentally to move the mission forward; respond positively to constructive feedback and seek learning and growing opportunities.

Diversity & Equity Advocate: Passionate about creating and supporting diverse, equitable, and inclusive spaces in the Girl Scout community. Strong intercultural communication skills; value diverse thoughts and perspectives and the positive outcomes when all voices are heard. EEOC Compliant.

Equal Opportunity Employer

Girl Scouts of Wisconsin Badgerland is an equal opportunity employer committed to creating an inclusive and diverse workforce. We actively promote anti-racism as part of our mission and welcome applicants of all backgrounds to join us in our mission to build girls of courage, confidence, and character, who make the world a better place.

Other Duties

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Full-Time Job Benefits

· Medical, dental, and vision insurance

· Free Short- and Long- Term Disability Insurance

· Free Life Insurance 1.5x salary (additional coverage available)

· 403(b) Retirement Savings Plan with eligibility employer contributions

· Employee Assistance Program

· Paid Time Off (PTO), accrue a total of 15 days the first year

· Holidays observed with pay: Martin Luther King Jr's Birthday, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday after), and all business days from December 24 through January 1

· Mileage reimbursement

· Professional Development reimbursement

Job Type: Full-time/Hourly (Non-Exempt)

Salary: $17-$21 per hour

Expected hours: 37.5 per week

Schedule:

· Day shift

· Monday to Friday

· Evening shift as needed

· Weekends as needed

Work Location: In person, Madison

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• After school
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Madison, WI 53718: Relocate before starting work (Required)

Work Location: Hybrid remote in Madison, WI 53718