What are the responsibilities and job description for the Inspection Manager - Remote Position position at GIS Field Services?
INSPECTION MANAGER - Remote Position
About GIS Field Services
GIS Field Services was formed in 1998 and is based in Dallas, TX. GIS provides mortgage field services across five full states: Arkansas, Alabama, Louisiana, Tennessee and Texas. We provide the following types of inspections: Exterior Occupancy Verification, Interior Vacant Walk Through, Insurance Loss Draft, Disaster, Bankruptcy and Sale Date.
Industry
Mortgage Field Services Industry
Experience
• Experienced with National providers like MCS, Cyprexx, Service Link, etc.
• Operational knowledge in the Mortgage Field services industry
• College Degree preferred
• Microsoft Excel – need to be very comfortable working with excel (i.e. create pivot tales)
• InspectorADE - Extensive back-office InspectorADE knowledge required.
Here is a list of the daily task, duties and responsibilities that the Inspection Manager will be responsible for.
Daily Inspector Updates
• Manage and coordinate the inspector network with the intent to identify those inspectors that are not completing work and what might be causing the delay
• Send daily late work request messages out to inspectors who have late work in their queue
• Maintain the company inspector dashboard with updates from the field
• Work with inspectors directly to answer their questions (address location, form questions,
inspection requirements, etc.)
• Take inspector phone calls and provide needed information when requested
• Assure orders are being completed and managed through InspectorADE
• Communicate with Senior Management on a daily basis to relay inspector updates
Past Due Inspection
• Using InspectorADE to identify extremely aged inspections
• Follow up with inspectors via phone and messaging to determine the delay reason, estimated completion date and overall situation.
• Take ownership over extremely aged orders to make sure the inspector is completing them.
Inspection Management
• Reassign work between inspectors depending on who is working and who is not working
• Coordinate pay and expectations for out of territory fill in work
Follow-Up Needed
• Coordinate with inspectors to make sure follow up corrections are getting done
• Answer client estimated completed date emails related to follow-up needed inspections
• Answer clarification questions for client and inspectors related to follow ups
New Hire management
• Track New Hires during first 30 days to make sure that they have clicked download, completed first day of inspections, and check in on them via phone call.
• If someone isn’t getting their work done, you can have the Director of Recruiting track them down for a status update
Unassigned Queue
• Manage Unassigned Queue to assign orders to nearby inspectors
• Coordinate pricing and coverage
• Communicate holes to VP of Operations so they can work on long term solutions.
Client Communication
• Work with clients to provide daily status updates on late inspections.
Other
• Senior Management might on occasion have additional tasks that he needs the Company assistance with
• Pick up additional duties when Senior Management is out of the office
Workday
• 8 hours per day (Monday through Friday)
• 9:00 am – 5:00 pm
• This job is a remote job
Benefits
• 15 days PTO
• 401K matching
• Health Insurance
About GIS Field Services
GIS Field Services was formed in 1998 and is based in Dallas, TX. GIS provides mortgage field services across five full states: Arkansas, Alabama, Louisiana, Tennessee and Texas. We provide the following types of inspections: Exterior Occupancy Verification, Interior Vacant Walk Through, Insurance Loss Draft, Disaster, Bankruptcy and Sale Date.
Industry
Mortgage Field Services Industry
Experience
• Experienced with National providers like MCS, Cyprexx, Service Link, etc.
• Operational knowledge in the Mortgage Field services industry
• College Degree preferred
• Microsoft Excel – need to be very comfortable working with excel (i.e. create pivot tales)
• InspectorADE - Extensive back-office InspectorADE knowledge required.
Here is a list of the daily task, duties and responsibilities that the Inspection Manager will be responsible for.
Daily Inspector Updates
• Manage and coordinate the inspector network with the intent to identify those inspectors that are not completing work and what might be causing the delay
• Send daily late work request messages out to inspectors who have late work in their queue
• Maintain the company inspector dashboard with updates from the field
• Work with inspectors directly to answer their questions (address location, form questions,
inspection requirements, etc.)
• Take inspector phone calls and provide needed information when requested
• Assure orders are being completed and managed through InspectorADE
• Communicate with Senior Management on a daily basis to relay inspector updates
Past Due Inspection
• Using InspectorADE to identify extremely aged inspections
• Follow up with inspectors via phone and messaging to determine the delay reason, estimated completion date and overall situation.
• Take ownership over extremely aged orders to make sure the inspector is completing them.
Inspection Management
• Reassign work between inspectors depending on who is working and who is not working
• Coordinate pay and expectations for out of territory fill in work
Follow-Up Needed
• Coordinate with inspectors to make sure follow up corrections are getting done
• Answer client estimated completed date emails related to follow-up needed inspections
• Answer clarification questions for client and inspectors related to follow ups
New Hire management
• Track New Hires during first 30 days to make sure that they have clicked download, completed first day of inspections, and check in on them via phone call.
• If someone isn’t getting their work done, you can have the Director of Recruiting track them down for a status update
Unassigned Queue
• Manage Unassigned Queue to assign orders to nearby inspectors
• Coordinate pricing and coverage
• Communicate holes to VP of Operations so they can work on long term solutions.
Client Communication
• Work with clients to provide daily status updates on late inspections.
Other
• Senior Management might on occasion have additional tasks that he needs the Company assistance with
• Pick up additional duties when Senior Management is out of the office
Workday
• 8 hours per day (Monday through Friday)
• 9:00 am – 5:00 pm
• This job is a remote job
Benefits
• 15 days PTO
• 401K matching
• Health Insurance
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