Server server

Position Overview :

A server within Schulson Collective is responsible for providing exceptional dining experiences by delivering outstanding customer service, ensuring guest satisfaction, and maintaining a high level of professionalism.

This role requires a comprehensive knowledge of our menu, the ability to make recommendations, and a focus on upselling.

The ideal candidate is a seasoned server with a passion for hospitality and a track record of excellence in a fast-paced dining environment.

Key Responsibilities :

Guest Service :

• Greet guests promptly and warmly upon arrival.
• Guide guests through the menu, offering suggestions and answering any questions.
• Take accurate food and drink orders and relay them to the kitchen and bar promptly.
• Deliver food and beverages to the table in a timely manner.
• Ensure guest satisfaction by checking in regularly and addressing any concerns immediately.
• Provide a memorable dining experience by maintaining a professional and friendly demeanor.

Menu Knowledge :

• Maintain an in-depth understanding of the menu, including daily specials, ingredients, preparation methods, and allergens.
• Make informed recommendations based on guest preferences and dietary restrictions.
• Keep up-to-date with changes in the menu and promotions.

Sales and Upselling :

• Identify opportunities to upsell beverages, appetizers, desserts, and specials.
• Promote special events, loyalty programs, and other restaurant services.

Order Accuracy and Timeliness :

• Ensure all orders are accurately entered into the Toast POS system.
• Coordinate with kitchen staff to ensure timely and accurate delivery of orders.
• Handle any order discrepancies or issues with a focus on guest satisfaction.

Cleanliness and Organization :

• Maintain cleanliness and organization of the dining area, including resetting tables for the next guests.
• Adhere to sanitation and safety standards at all times.
• Assist with side work, such as restocking supplies and preparing for the next shift.

Team Collaboration :

• Work collaboratively with other servers, kitchen staff, and management.
• Assist teammates as needed to ensure efficient operation and guest satisfaction.
• Participate in team meetings and training sessions.

Qualifications : Experience :

Experience :

• Minimum of 2-3 years of serving experience in a high-volume, fast-paced restaurant.
• Proven track record of providing excellent customer service and upselling.

Skills :

• Strong interpersonal and communication skills.
• Knowledge of food safety and sanitation regulations.
• Proficiency with Toast (POS) system.

Personal Attributes :

• Professional appearance and demeanor.
• Positive attitude and strong work ethic.
• Ability to remain calm and composed under pressure.
• Attention to detail and commitment to excellence.

Physical Requirements :

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfortable working in a fast-paced environment.

Work Schedule :

• Flexible availability, including nights, weekends, and holidays.
• Part-time and full-time positions available.

Compensation :

• Competitive hourly wage plus tips.

Last updated : 2024-05-22