Residential Manager

Residential Home Manager

Glenwood provides treatment and education services in the least restrictive setting, through a continuum of care, with the highest respect for individuals and families served. Glenwood leads the state in providing behavioral health care and educational services that are responsive and complementary to a continuum of care for persons with unique mental health disorders. Glenwood supports mental health and educational professionals and promotes research in these specialized areas.

The Residential Home Manager is responsible for monitoring Individuals served treatment plans; supervise and manage direct care staff.   Other duties include completion of required administrative and individual-related paperwork, managing day-to-day administrative and programmatic tasks, providing after-hours on-call backup on a rotating basis for the division, and conducting regular staff meetings with program staff.

ESSENTIAL DUTIES:

• Complies with Code of Ethics and demonstrates respect and regard for the dignity of all clients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
• Maintain the certification/operational activities of the adult residential homes
• Maintain the program's budget and oversee the fiscal resources assigned to the residential homes
• Monitors the compliance of the adult residential programs with quality assurance systems consistent with the agency's policies and philosophy of service
• Ensures appropriate client care is provided to Residents
• Supervises and manages the staff of the adult residential programs to include employee relations consistent with the agency's policies and practices 
• Works with human resources to recruit and retain qualified talent for the adult residential homes
• Responsible for developing direct staff to meet and exceed competency-based training and other required training
• Participates in a formal Performance Management process with direct reports
• Conducts special project/assignments and fulfills professional training as appropriate

COMPETENCIES:

• Demonstrates the ability to communicate the agency’s mission, vision, values, and departmental goals to all staff.
• Provides leadership and guidance to other leaders and staff in goal setting, problem-solving, resource management, and outcome achievement.
• Defines performance objectives and metrics for the department and assesses staff competence promptly.
• Collaborates with other departments to create systems and problem solve ongoing issues that impact departmental/organizational goals and/or patient care delivery.
• Demonstrates a commitment to a healthy work environment by modeling the desired behaviors and encouraging those in others.

Qualifications

MINIMUM REQUIREMENTS

• High School diploma.  Bachelor’s degree preferred.
• 3 years’ experience as a manager supervisor, or administrator in a residential facility in healthcare, human services, or similar
• Must be able to pass pre-employment screening
• Must have excellent written and communication skills

Glenwood is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all applicants, without regard to consideration of or discrimination against race, religion, creed, color, national origin, gender, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition, or characteristics, genetic information, marital status, citizenship, veteran status or any other classification prohibited by applicable local, State, or Federal laws.