Receiving Order Processor (M-F 9:00AM-5:30PM)

CROWN WORLD DENTAL is NOW HIRING at our Louisville, KY location! Crown World embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir® Solid Zirconia crowns & bridges.

This is a unique opportunity to get in on the ground floor of a company whose passion is its' employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).

Order Processor ~ Perform data entry of received items into assigned tracking system and enter data related to billing outbound cases; perform additional shipping and receiving duties including quality control of finished orders, locating accounts within company system, and packing or unpacking orders.

Pay Rate: $14.00/hour

Working Shift: Monday through Friday 9:00AM to 5:30PM

Essential Functions: 

• Opens inbound cases and applies spray.
• Scans and captures digital picture of case with image capture system.
• Scans tracking number and Rx associated with case.
• Properly applies labels and tags to cases, Rx sheets, and all items in case box for proper routing throughout production facility.
• Checks invoice with content of case box to ensure documents match case.
• Maintains knowledge of Standard Operating Procedures (SOPs) for Order Processor I; adheres to SOPs while executing duties.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
• Ensures work area is maintained in a clean and orderly state throughout work shift.
• Partners with Shipper/Distributor to validate outbound production.
• Maintains a productive working relationship with all Shipping team members.
• Understands production requirements and quality standards of position.
• Retrieves printed work orders and match to appropriate Rx/Case; staples work order to Rx.
• Affix work order sticker to case pan.
• Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
• Attaches work order/Rx to case pan.
• Retrieves printed invoice.
• Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
• Identifies and inputs data corrections when applicable.
• Inputs prescription with corresponding case codes into Customer Management system.
• Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
• Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
• Attaches appropriate documents to cases as needed and at the direction of management.
• Adheres to established Department and Company shipping guidelines.
• Learns and maintains knowledge and understanding of company shipping policies.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Performs other related duties and projects as required by management.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum one (1) year of related experience
• Must possess proficient English skills, both written and verbal.
• Ability to read and understand basic English instructions.
• Ability to frequently communicate with others while receiving instructions.
• Ability to frequently stand and/or walk for extended periods of time.
• Ability to constantly push and/or pull up to ten (10) pounds.
• Ability to constantly lift or carry up to ten (10) pounds.