CGI ERP Helpdesk Support Analyst

JOB TITLE: ERP Operator Contractor

Location: Baltimore, MD 21220 (REMOTE) (within the US-Maryland based preferred)

Start Date: Sept 25, 2023

Requirement: Experience with the CGI is preferred.

Responsibilities: The primary function of this contractor will be creating and modifying users and maintaining user roles within the BCPS ERP system.

The ideal candidate must possess the following:

• Minimum four years experience on CGI ERP system. 
• Four years of clerical/technical experience.
• Experience with related computer or technical operations preferred.
• Training in information technology, computer or application operations, or related
• field preferred.
• Customer service and support experience preferred.

Required Skills:

• Knowledge of office practices and procedures.
• Knowledge of spelling, grammar, and arithmetic.
• Knowledge of personal computers and office software packages.
• Knowledge of automated office systems.
• Skill in maintaining schedules, operational procedures, reports, databases,
• spreadsheets, and logs.
• Skill in operating personal computers and related office equipment.
• Skill in providing routine troubleshooting or problem resolution.
• Ability to establish and maintain effective working relationships.
• Ability to adapt and respond to a variety of clients and situations.
• Ability to apply diplomacy and professionalism in dispute resolution.
• Skill in communicating with the public.
• Excellent human relations skills.
• Ability to multi-task, prioritize work, and manage time effectively.
• Ability to communicate effectively, written and oral.
• Ability to perform basic mathematical computations.
• Ability to follow rules and regulations.

Responsibilities:

• Performs comprehensive production control duties by releasing, monitoring, and troubleshooting the Enterprise Resource Planning (ERP) batch processing such as daily payroll cycle processing including time and attendance, leave accrual, interfaces, and account management; benefit and retiree processing; finance check processing; and data warehouse processing.
• Provides level one support to customers by identifying and troubleshooting issues with ERP batch processing. Works independently to resolve processing exceptions on application software and hardware.
• Performs electronic uploads of payroll and finance checks and electronic fund transactions to financial institutions. Performs electronic uploads to business partners including benefit vendors, bargaining units, county, state, and federal agencies.
• Monitors, prints, and seals forms for the designated business operations.
• Performs general maintenance of ERP printer and sealer hardware. Ensures that materials and supplies are available and ordered as needed.
• Accountable for contacting and communicating to 2nd and 3rd level support personnel (business analysts, leadership, database administrators, and software developers and engineers) when system failure escalation is required.
• Update a daily Production Control Log via a Microsoft SharePoint website.