What are the responsibilities and job description for the Spa Assistant Manager position at Glo Tanning?
Overview
A Glo, Associate leader is responsible for overseeing day to day functions of the store. You will provide ongoing support and training focusing on overall store performance, cleanliness, sales, and upholding the Glo standard. You must possess a high level of communication skills, a positive leadership style, being the team “cheerleader.”
Requirements
JOB RESPONSIBILITIES
Sales
Assists in reaching team sales goals
Distinguishing areas of missed opportunities with each employee
Daily sales are checked
Providing recognition and praise for stand out occurrences
Minimize client cancellations
Management
Employee satisfaction, growth and retention is main focus
Shift Coverage when needed as a last resort
Prepare Monthly Team Meetings with Store Leader
Effective implementation of tasks given by Store Leader regarding:
- New and existing policies and procedures
- New hire training and shadowing
- Continued training with existing employees
Follow up on tasks and training
Informs Store Leaders of issues in salon
- All issues/concerns/negative comments expressed to you from a staff member or client must be communicated to management within 24 hours.
Customer Service
Exceptional customer service throughout the entire staff
All client issues are handled within 24-48 hours and all clients are satisfied; Follow up with Guest Services for issues needing handled
Receive only ‘glo-ing’ reviews on social media
All team members are fully aware of what they can do for clients and know when to call Guest Services
Cleanliness & Maintenance
Biweekly Mock Audits of the salon; shares feedback with store leader
Verifies deep cleanings have been completed in the store
Store Audits must receive 90% (done monthly by district leader)
Troubleshoots and helps repair equipment when capable and trains team to do so; equipment issues are communicated to maintenance team immediately; Update and follow up daily on maintenance issues
Compensation
$17.50 to $22 per hour blended pay!
Hourly pay PLUS BONUSES!!!!!!!!!!
Benefits
Free luxury sun spa services
50% off products
Continuing education opportunities
Commission & Bonuses
Leadership advancement positions
Growth Opportunities throughout company
OWN YOUR FUTURE: EMPLOYEE COMPANY GROWTH PROGRAM!! - Become a Glo owner after three years in good standing with Glo
Company Gatherings - We host an annual Glovention event to celebrate your success and accomplishments
Salary : $18 - $22
