Senior Tax Analyst - Operations

POSITION OVERVIEW 

This role will have responsibility for the oversight of the systems, processes, and strategies required for accurate and timely tax administration of annuity and life insurance policies.    Successful incumbent will partner closely with Tax Compliance, Product Tax Operations, IT, Global Atlantic operational teams, and the Third-Party Administrators (TPAs) that provide service to Global Atlantic customers. 

PURPOSE:

• Leads the establishment of tax-related policies, procedures and strategies related to the efficient administration of life insurance and annuity policies.
• Becomes an expert in the company’s administrative systems and how operational transactions and their processing impacts downstream tax reporting.
• Analyzes system problems impacting tax processes and develops recommendations to solve.
• Submits recommendations for system enhancements and controls that will improve the accuracy and overall effectiveness of Global Atlantic tax reporting.  Tracks recommendations to completion.

ACCOUNTABILITIES:

• Collaborates with Global Atlantic and TPA partners responsible for day-to-day work and escalations related to tax reporting.
• Analyzes service workflows and automated technologies to recommend process/system improvements that maximize operating efficiencies.
• Assists in the handling of exceptions, escalations, and complicated technical or complaint cases while weighing company philosophy, compliance, business risks, tax, regulatory ramifications and administrative costs
• Supports special projects and system enhancements related to policy level tax reporting--providing production support as needed This could include detailed subject matter expertise, research and analysis, writing of test scripts, system testing, and documentation of new processes.
•  Assists with the creation of Talking Points, Standard Operating Procedures, and other training documents pertaining to changes in tax regulations or processing.

• Educates TPA service partners and Ops resources at Global Atlantic regarding tax related processing and concepts. For example, the difference between direct rollover, exchange and transfers, claims options, custodial account handling, the application of cost basis/, etc.

 KEY PERFORMANCE INDICATORS:

• Enhanced customer service experience with ability to balance accuracy, deadlines, and multiple priorities.
• Ability to effectively collaborate with both internal and external customers and clearly communicate difficult subject matter content.
• Ability to recognize and manage confidential and sensitive data.
• Ability to research, detect and report issues posing an unacceptable risk

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree or equivalent educational experience preferred.
• Strong understanding of taxation within the life insurance environment and both qualified and non-qualified annuities, including the tax implications of policy owner activities
• Near expert understanding of tax-related terminology as it pertains to life insurance and annuity processing—1035 exchanges, 72t/u, Required Minimum Distributions, Exclusion Ratios, Pre and Post TEFRA cost basis, Modified Endowment Contracts (MEC), etc.
• 5-7 years of life/annuity experience preferred.   Financial processing and/or tax processing/analysis strongly preferred.
• Demonstrated knowledge of operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions.
• Effective verbal and written communication skills including ability to influence others and communicate across all areas of the company.
• Ability to make decisions, use independent judgment, establish priorities, and work effectively on multiple initiatives simultaneously in a fast-paced environment.
• Proficient with Microsoft office products (MS Word, Excel, PowerPoint)

*** This role is not eligible for visa sponsorship now or in the future.   

#LI-CA1

#LI-Hybrid