Receptionist

Bi-Lingual Appointment Scheduler
Would you like to be part of a team that’s building a thriving community? Does helping people find work, and helping eliminate language barriers sound like something you would love? Global Language Connections provides language services while creating sustainable jobs in the communities we serve. Our passion is to help create strong communities through building connections.

Global Language and Connections Core Values:

· Service First: For our clients, contractors and employees

· Compassion: Assume positive intent and meet the other person where they are to create solutions.

· Teamwork: We are like a rowing team, strong individuals but need to row together to win the race.

Overview:

Schedulers are frontline employees serving customers and interpreters by entering and filling appointments. Schedulers are critical members of the team. A strong scheduler will be able to manage multiple tasks at one time. Scheduling is both an art and science. Each scheduler will have their own approach to how they schedule, but there are common procedures all schedulers must utilize to ensure strong hand offs when shifts change.

Core Job Duties:

· Communicate with customers and contractors via phone, fax, email or in person.

· Process, enter and/or update information in web based scheduling platform according to client requested turnaround.

· Assign appointment requests according to client requested turnaround times.

· Understand the different clients and their locations and requirements.

· Assist with cases if needed.

· Complete Opening, Shift Change or Closing Checklist. If not able to complete, communicate needs to next shift.

· Assist in other areas or assist in other areas as requested. Areas will include: Human Resource recruiting interpreters, processing applications, creating interpreter badges, copying forms and creating application and other files and other duties. Assist with Interpreters Payroll: Processing payments, auditing and reviewing payables.

Qualifications:

· Positive ‘can do’ attitude

· Multi-task in busy environment

· Self-starter

· Outstanding customer service

· Recent office experience

· Data entry

· Enjoy speaking on the phone

· Strong interpersonal skills

· Microsoft Word, Excel and Outlook

· Bi-Lingual

Expectations:

· Arrive on time for shifts in order to have strong hand off with the rest of the team.

· Request time off in advance of planning to ensure shifts can be covered.

· Flexibility with roles and responsibilities working within a small business environment embracing creating new solutions to succeed as a team.

Compensation

· Competitive compensation

Location

· Southwest Minneapolis

Hours

- 10-6, evening and weekend shifts

How to Apply

· Come to the office and fill out an application and submit your resume.

About Us:

Global Language Connections works to reduce language barriers and create sustainable jobs in the communities we serve. Industries we serve include Healthcare, Education, Government, Business and more. For more information please visit our website www.globallanguageconnections.com

Job Type: Full-time

Pay: $17.50 - $22.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $18 - $22