Asset Recovery Coordinator

• Maintain relationships with repossession companies and vendors
• Assign accounts for repossession with repossession agents in a timely manner
• Work with repossession agents to coordinate the pick-up of vehicles that are identified for repossession
• Execute charge-off procedures as appropriate
• Maintain electronic records and files
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Participate in special projects as needed
• Perform additional assignments as required by the needs of the company or as directed by management

• High school diploma or equivalent required
• Minimum of one-year experience in a relevant customer service role required; experience in automotive field preferred
• Familiarity with the repossession process, account handling, and vendor communication highly desired
• Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment
• Excellent oral and written communication skills
• Team player that can adapt in a fast pace and changing environment
• Strong computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required 
• Ability to work effectively with a diverse customer and workforce population
• Demonstrated ability to effectively investigate matters and professionally assert oneself when necessary
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities to meet deadlines
• Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:
Must be able to pass a criminal background check
 

Physical Requirements: While performing the essential duties of this job, the associate is regularly required to:

• Remain in a stationary position up to 100% of the work day
• Constantly operate a computer and other standard office equipment 
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading

• This position is full-time
• Must be flexible to work departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
• Regular, predictable attendance is required, including overtime hours as business demands dictate
• Evening and weekend work may be required as job duties demand