SUMMARY

REQUIREMENTS

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RESPONSIBILITIES AND DUTIES:

• Communicates and collaborates with clinical departments and Information Technology in identifying, prioritizing, and planning the implementation of clinical technology and assuring resolutions to identified system issues.
• Utilizes advanced problem solving and analytical skills to manage data and monitor and evaluate patient care processes/workflows that impact effective use of information systems.
• Utilizes project tools and change management when implementing new systems, system updates or procedural changes.
• Acts as a training and support resource to medical and clinical staff ensuring optimal use of current and new clinical information systems.
• Coordinates and creates clinical information analysis and reporting for ongoing outcomes monitoring and in response to special requests.
• Prepares and maintains concise and complete records, including training and procedural documentation relating to information technology.
• Provides level two support for departmental users, key stakeholders, management and leadership to resolve end user issues, workflow problems, enhancement requests, and provide direction on fixes to known issues during and after normal business hours as needed. Identifies enterprise workflow improvement opportunities and aids in analysis and implementation. Coordinates, facilitates, and organizes preparation of data analysis for business plans and other business improvement analyses including the gathering of appropriate data and information.
• Participates in, provides, and maintains documentation on change processes, information systems workflows, issues lists, project planning, organizational processes, and other documentation as required.
• Provides response to communications in a timely manner, attends meetings and training attentively.
• Performs other related duties as assigned
• Ability to maintain confidential information

EDUCATION AND EXPERIENCE

• BSN or BA/BS in related field such as Health Informatics preferred or an appropriate combination of education and experience.
• 5 years in an acute care environment
• Master’s degree in healthcare or healthcare IT encouraged

SKILLS AND ABILITIES

• Excellent knowledge of computers and electronics along with administration and management of these skills.
• Knowledge of clinical processes and workflows.
• Understanding of patient confidentiality as it pertains to HIPAA, CMS and other regulatory bodies.

PHYSICAL REQUIREMENTS:

• Body Positions: Sitting and standing for prolonged periods.

• Body Movements: Arm and hand dexterity.

• Body Senses: Must have command of close and distant sight, color perception and hearing.

• Strength:  Ability to lift and move up to 25-pounds.

The posted pay scale represents the range the Company reasonably expects to pay candidates for this position. The actual wage for this position may depend on factors such as experience and education, specific skills and abilities, alignment with similar internal candidates, marketplace factors, an applicable collective bargaining agreement, and Company business practices.