Shuttle Manager

JOB TITLE:  Shuttle Manager
DIVISION/LOCATION: Sarasota, FL
Payrate $17.50 per hour

Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partner with SP Plus Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service in all our parking facilities.

MAIN RESPONSIBILITIES

Basic Function – Assist in the day-to-day management of a shuttle operation ensuring that operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day-to-day activities of the assigned location.
• Train frontline employees and provide them with the appropriate coaching and tools to perform at their best
• Courteously assist customers.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Substitute as a driver if necessary
• Have a thorough knowledge of all areas of the shuttle operation, transportation route, major streets, landmarks and freeways in the area of the garage.
• Handle personnel issues and paperwork from hiring termination and training of support staff as directed by Facility Manager and Human Resources
• Assist Supervisor with Operator sign-in and sign-out
• Completing Daily Attestation (COVID) Health Questionnaire
• Radio check-in and check-out
• Ensuring drivers are in correct uniforms with badges
•  Assigning shuttle assignments
• Assigning buses to correct loading gates and communicating with airport guests
• Assisting in efficient and safe movement of buses in the bus plaza
• Supporting driving as operational conditions require
• Recording maintenance issues on buses
• Monitoring communication with dispatch for smooth operation
• Tracking work hours to avoid overtime and DOT hours
• Monitoring operators' correct breaks
• Logging fuel levels and coordinating with porters for cleaning
• Sanitizing touch points during downtime
• Encouraging and monitoring drivers in following safety procedures, including proper PPE usage, safe bus movement, and proper bus sanitation during shifts
• Complete other duties as needed.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience. 2 years of Prior shuttle operations supervisory experience a plus.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required.

License Requirement: The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Maintains positive attitude. Responds to requests for service and assistance.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: these physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, reach with hands and arms, and to talk and hear.  The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.

Global Parking Systems is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status.