Implementation Analyst

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together. Summary: The Delivery Program Implementaion Analysts are vital assets to the Delivery Program, as this team is primarily responsible for ensuring the quality of Heartland POS product delivery specifically centered around ensuring the quality of Heartland POS products as well as product and feature training. The phase of their focus will be the period of time after the Development, Quality Assurance, and Product team hand off but prior to General Release. The Implementation Analysts will need to be product experts on their assigned product(s). They will provide all UAT for the Delivery Program, including UAT required for regular product releases as well as beta/early access releases, all hardware, and integration releases; they will also participate in ensuring the quality of internal and external boarding processes. This team will also be responsible for release training prior to General Release hand-offs to internal teams, as well as individual or group training to users or dealers for beta and early release cycles. Team members will be responsible for ensuring creation of test cases, tracking results, and raising awareness to appropriate stakeholders when risks or problems arise. This team will also validate Product User Guides and Release notes, and may be asked to help create or validate other product centric documentation that will enhance the delivery experience for merchants or dealers. UAT is not the equivalent of Development QA. UAT testing does not need to cover every testing scenario for every feature with regression testing, however this team is responsible for ensuring the delivery experience and that business requirements that were expected were delivered. UAT testing is 100% focused on proving customer deliverables which should have already passed through appropriate design phases prior to development. Responsibilities may include, but are not limited to: Areas of User Acceptance Testing General Release - verification of expected features and deliverables in General Release versions Payment Device Hardware - verification of both functionality, and boarding for internals and customers Other Hardware - certification of non-payment devices as requested Integrations - certification of new integrations coming into the Integrations and Partnerships Program Beta/Early Access - verification of specific features prior to beat or early access installations (involvement in beta testing continues through to general release, as issues are identified and resolved) Delivery Processes Validate that accompanying documentation matches the feature functionality going through any of the above testing Create UAT Test Cases and document and report on progress Identify defects or gaps in expected functionality in the release candidates and communicate that with appropriate stakeholders from various teams Provide training to appropriate internal resources prior to General Release Provide training and guidance to dealers and users as necessary prior to General Release, to ensure smooth early access and beta installations Adhere to delivery deadlines, identify and raise risks to quality and deadlines through appropriate channels Stakeholder Communication Responsible for communicating and reporting to a variety of stakeholders about the results and progress of all UAT testing Escalating and tracking defect issues through to resolution Responsible for training of new features to internal and external teams for Delivery handoff to Release Track and report on current UAT testing Track and maintain historical testing information. Job Details: Knowledge/Skills/Abilities: Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism. Ability to self-monitor and work alone, but also work as part of a coordinated team effort. Excellent written and verbal communication skills. Some travel for training, or product collaboration may be necessary. Take initiative to recommend process improvements and demonstrate creative thinking Ensure high quality deliverables. Ability to troubleshoot, document and communicate issues; translate between business needs into development specifications. Documentation and training skills. Bachelor’s degree or equivalent work experience. Restaurant and/or retail experience preferred. Software testing or quality assurance experience is a plus. Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Join Our Talent Community! Heartland is a financial technology company focused on fast, simple, and secure payment processing and payroll services. Our products include point of sale systems, online and mobile payments, HR tools, customer engagement efforts, capital lending, and much more. We serve nearly every industry and are proud to help businesses prosper through creative solutions, customer advocacy, and unmatched service. At Heartland, our guiding principles are innovation, quality, customer care, security, and transparency, and we incorporate those values into our partnerships with more than 750,000 nationwide clients. We work with small businesses, large corporations, retailers, restaurants, nonprofits, municipalities, schools and medical providers, among many others, to ensure businesses run smoothly and efficiently and that they endure well into the future. Heartland was founded in 1997 and is headquartered in Oklahoma City, Oklahoma. We have more than 3,800 employees across the United States and are always looking to grow our team. With some of the most talented leaders and employees in the industry, Heartland continues to set the standard for excellence in the financial tech world. To learn more, visit www.heartland.us/mycareer. Heartland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need. Heartland’s parent company is Global Payments Inc. (NYSE: GPN), a worldwide provider of payment technology and software solutions delivering innovative services and business solutions to customers around the world. Headquartered in Atlanta, Georgia with more than 11,000 employees worldwide, Global Payments is a member of the S&P 500 with customers and partners in 32 countries throughout North America, Europe, the Asia-Pacific region, and South America. For more information about Global Payments, please visit www.globalpaymentsinc.com.