Web Product Analyst 1 or above

Description

Summary of This Role

Analyzes business problems to be solved with automated systems. Formulates and defines automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provides technical expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configures system settings and options; plans and executes unit design, assists in integration and acceptance testing, where necessary; and creates specifications for systems to meet business requirements. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Job Specific Duties and Responsibilities

All support and delivery for clients on TSYS AP and QuickRemit to include but not limited to defect resolution, validation, testing, adhoc requests and consulting of BAU clients

Job Specific Skills and Competencies

Looking for a candidate that is a hybrid of business and technical that can work with our team in issue resolution for a distributed product. Great communication skills in interpreting the very technical information and translating that to our business client counterparts but can work with our client’s technical teams to trouble shoot issues. Knowledge of the incident management role and processes.

Typical Day in the Life of the Role

This analyst on a daily basis is involved with IT and our clients in management of defects, participates in client calls, attends turnovers for new client implementations, as well attends training for new features of the product or new tools that are being introduced that can be used for issue resolution. Analysts are also responsible for change validation, emergency change notification to our clients and providing our product teams feedback from our clients on the product.

What Part Will You Play?

• Works on multiple simple projects and programs from a business solution and design perspective, participates in drafting solutions documentation, in collaboration with QA resource, developers and technical teams.

• Maintains knowledge in company platforms and learns to create alternative solutions. This includes product enhancement analysis and design, supporting and contributing functional testing approach, actual testing and validating as necessary.

• Participates in development of product enhancements as part of client projects, following the requirements to functionality which must be designed and developed in a method that can be re-used by technology.

• Submits projects for Web Product Analyst Specialist review/consideration of risk/impact for changes, participate in identifying all functional components affected, learns to estimate Solution effort and, helps to coordinate estimates across all relevant parties.

• Conducts analysis on simple to medium problems, supports issue/problem resolution, implementation, notification, and post-implementation support to minimize client impact. Provides issue support to development and production support teams.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: In Information Technology, Business, or related field and/or equivalent of training and experience

• Typically Minimum 0-2 Years Relevant Exp

• Experience in integration, IT platforms and technologies in a Business Analyst environment, experience working with Web and Browser technologies.

• Related degree preferred by experience in web design, networking, support of a digital/distributed system and incident management.
  

Preferred Qualifications

• Typically Minimum 2-4 Years Relevant Exp

• Experience in document preparation, financial services, solutions design, programming language fundamentals, scripting knowledge, and understanding of data structuring

• Pursuing or having achieved Business Analysis certification (CCBA, CBAP, BCS), International Diploma in Business Analysis or equivalent a plus

• AWS, html, SQL, Certificate associated with Web Design, Mobile App Development.

• Prefer a candidate with API, SQL, or Oracle SQL experience

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

• Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution is based on a broad base of business knowledge

• Prioritizing/Multi-tasking - Ability to manage priorities in a matrix managed environment

• Facilitation and Negotiation - Demonstrates the ability to stay on task and lead to results, maintain scope, and negotiate between differing objectives to arrive at consensus within timeframes given.