Business Analyst I

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

• Gains a basic understanding and familiarization of current clients by working with and assisting more experienced Business Analysts as they develop relationships and learn the nature of the client's operational requirements. Gathers data requirements and business specifications from clients that require analysis and evaluation, as directed. Determines client satisfaction levels by assisting with monitoring end-user feedback.
• Learns how to create business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications by assisting others. Develops basic system/module knowledge and learns to design system screens and database structures by assisting more experienced Business Analysts. Assists programmers with designing and developing basic requirements. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans as directed. Provides support as directed, with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues.
• Learns basic documentation requirements by assisting others to develop bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Becomes familiar with tracking changes for functional and business specifications. Maintains procedures, methodology and/or application standards to include payment card industry and security related compliance as directed.
• Begins to build a base knowledge to conduct and support testing/planning/validation by clarifying the intended functionality. Assists in the resolution of issues to ensure a successful implementation.
• Assists with tracking project progress, collecting and analyzing information and trends, and communication to user community of anticipated schedule deviations.

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree
• Typically No Relevant Experience Required

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs
• Working towards a Certified Business Analysis Professional (CBAP)

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.
• Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge
• MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML

#LI-Remote #LI-NF

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.