OPERATIONS TECHNICIAN IV

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.

• Conduct continuous service reviews, and generate ideas for improvements, and be responsible for implementation when appropriate.
• Respond to complex issues and see through resolution.
• Undertake complex batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication.
• Monitor and ensure timely delivery of complex client service level agreements & Non service level agreement transmissions from Global Payments, following batch processing across all platforms for Production and Verification schedules using Connect Direct, Network Data Mover and other transmission tools.
• Provide technical assistance during client impacting complex issues.

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 6 Years Relevant Exp
• Distributed or mainframe operations background

Preferred Qualifications

• Associate's Degree
• In IT Studies

• Skills / Knowledge - As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Ensures tasks of team are competed in a timely manner.
• Job Complexity - Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Oversees a team and coordinates daily work covering multiple assignments.
• Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.
• Batch/File transfer monitoring - Ability to monitor batch execution and file transfers to meet commitments with clients
• System monitoring - Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies.
• Ability to multi task - Ability to monitor multiple applications and data transfer protocols to meet customer needs.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.