Product Manager, Boarding

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Product Manager, Boarding, identifies connected interdependencies across gateways, authorization hosts, settlement systems and services develops propositions to improve boarding across multiple channels and markets. This role will support business reviews, communicate the product vision, and present across all levels of the organization.

The role will be part of the Omnichannel & Strategy Product team in the Global Product organization. The team focuses on enhancing our omnichannel solutions, and how merchants and partners can utilize those solutions in a simplified manner across multiple countries, regions and business units. The role will look at how to unify the boarding experience across all our key technology solutions and offerings, including in-person/POS, ecommerce and omnichannel offerings, which are available in North America, Europe and Asia-Pacific. The role will require working with teams across the whole world and across the many business units within Global Payments.

You will be expected to be able to fully understand what it takes to bring a solution to market, including the development, roll-out and integration of boarding initiatives across multiple platforms and multiple regions. You will design solutions that can work in conjunction with existing initiatives for boarding, and that utilizes best of breed thinking about boarding capabilities both internally and externally. Your vision for a solution is not just about the initial launch, but how the solution will evolve over time, how it fits within Global Payments existing technical infrastructure, and how the solution will become a success once launched.

This position reports to the Vice President, Omnichannel Strategy & Commercialization and can be remote or at one of our Dublin, UK or other European Global Payments offices.

• Clearly identify the pain points across each segment and region
• Draft a longer term vision/strategy and to deeply engage both central/corporate Product and Technical organizations and the regions/Business Units on a thorough evaluation and sign off process of this view. I.e. land on an agreed end-state, with a deliverable across platforms and regions.
• Gain a solid understanding of all our current boarding processes, the underlying technical platforms and the current boarding initiatives around the globe. Understand the complexities of onboarding
• Identify areas for improvement while ensuring the optimal prioritization of the initiatives you propose
• Develop a thorough understanding of the user journeys
• Map dependencies across technical platforms, and design solutions that optimize the capabilities of tools and services already available
• Bring knowledge based on actual experience on boarding to payment systems and how to optimize and create working solutions for boarding optimization
• Develop detailed, crisp business requirements and user journeys/ jobs-to-be-done that can be used to create product specifications and architecture for each solution

• Skills / Knowledge - Having broad yet in-depth expertise and unique knowledge, uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult. Having ownership of a function, major account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business through key initiatives, and lead matrix teams on complex projects. Barriers to entry such as technical committee and senior management review exist at this level.
• Job Complexity - Works on issues that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.
• Supervision - Exercises wide latitude in determining objectives and approaches to critical assignments. Self starter and tenacious problem solver.
• Curiosity - Asks questions, and understands that in a complex business environment that answers need to be fully qualified and bottomed out.

The Product Manager, Boarding,is part of the Global Product team and will focus on delivering value by leading the vision, strategy and product roadmap for our merchant and partner boarding processes and experience. Boarding encompasses both legal/credit boarding (i.e. merchant registration, verification and underwriting) as well as the technical set-up required to enable processing. This role will skew heavily toward the technical aspects of boarding.

At Global Payments our vision is to be "Champions of Inclusion." We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

This position is eligible to be considered for remote hiring anywhere in the USA.

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Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.