Call Center Representative
Job Posting for Call Center Representative at Global Voice Service
Job Overview:
As a Call Center Representative for our VoIP technology company, your primary responsibility will be to provide exceptional customer service and support to our clients. You will handle a high volume of inbound and outbound calls, ensuring that each customer's inquiries and concerns are addressed promptly and professionally.
Responsibilities:
- Answering customer calls in a courteous and efficient manner, resolving issues or redirecting calls to the appropriate department.
- Proactively identifying and escalating complex technical issues to the appropriate internal team for further investigation and resolution.
- Making outbound follow-up calls to customers to ensure their satisfaction, gather feedback.
- Documenting customer interactions and maintaining accurate records of all customer inquiries, comments, and actions taken.
Qualifications:
- High school diploma or equivalent.
- Basic computer skills.
- Strong communication and interpersonal skills.
- Problem-solving skills and the ability to handle stressful situations calmly.
- Willingness to learn and to take on new challenges.
Job Types: Full-time, Part-time
Pay: $22.57 - $27.16 per hour
Expected hours: 18 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Location:
- Lexington, KY (Required)
Work Location: Remote
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